Is there any way to restore email contacts that were deleted from a Participant Center?

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Michele Mertens 2
Michele Mertens 2 ✭
Ancient Membership First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

One of our participants accidentally deleted all of their contacts (I'm not sure how...), and was wondering if there was any way to restore them. I couldn't think of anything, but wanted to double check before I delivered the bad news.



Thanks!

Michele

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  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    The only thing possible is for Support to be able to do this. But I'm not sure if even they can do it. You will need to provide them with the participant name and ID and the time they deleted their contacts. If you haven't already done so, I can escalate this thread to a case for you.

     

    Kent

  • Michele Mertens 2
    Michele Mertens 2 ✭
    Ancient Membership First Reply
    Kent Gilliam:

    The only thing possible is for Support to be able to do this. But I'm not sure if even they can do it. You will need to provide them with the participant name and ID and the time they deleted their contacts. If you haven't already done so, I can escalate this thread to a case for you.

     

    Kent

    Hi Kent- Thanks for your response! If you could escalate it to a case for me, that would be great. I can provide the participant name, ID, and approximate time that they deleted their contacts.



    Michele

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