OLX Donations with address updates and Connect RE

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We received lots of donation for Giving Tuesday via OLX. Some of our donors provided updated addresses, phone numbers and email address. While I am excited to capture that information, I am afraid we are going to lose it when we connect RE as info only travels from CORE to RE. I need a solution to updating this information in Core so I don't lose it the next time we connect.

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  • Austen Brown
    Austen Brown Community All-Star
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    @Sarah Chik - How do you normally update new information en masse from RE to CORE?

  • @Austen Brown - I don't ever have bulk information updates. As something comes in, I update in both systems.

  • Austen Brown
    Austen Brown Community All-Star
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    @Sarah Chik - I recommend reaching out to CORE support to inquire if it is possible to do bulk updates/imports within CORE with RE data, and if it is - how to do go about doing that.

  • @Austen Brown - I appreciate that feedback; however, I am even struggling to pull the data of what was updated through the OLX donations from RE. Right now, I have to manually go through a query of every change made that day (be it a gift, an address, an email, a tribute) and see if it matches in Core. There is no way to export this information from RE, unless someone knows more about this.

  • Austen Brown
    Austen Brown Community All-Star
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    @Sarah Chik - You are correct, that it is not an exact science, but here are some tips/tricks that might help you out:

    • Create a series of constituent queries that look for contact information with a date added or date changed within a specific date range. For instance, a query for recently added or changed addresses may look like this - edit to match your data entry standard, this will find constituents with a recent gift through OLX that also have a piece of contact info recently added or updated.
      Last Gift Specific Attributes Online Express Form Name Description not blank
      AND (Preferred Address Date Added between 12/5/2022 AND 12/8/2022
      OR Preferred Address Date Last Changed between 12/5/2022 AND 12/8/2022)
    • Export these queries through an Export, here are instructions on how to create an export: https://kb.blackbaud.com/knowledgebase/articles/Article/75410
    • Export data from the same constituents from CORE. Utilizing Vlookup in Excel combine the data into one spreadsheet - with like information side-by-side. Information on how to utilize the Vlookup function: https://support.microsoft.com/en-us/office/vlookup-function-0bbc8083-26fe-4963-8ab8-93a18ad188a1
    • Then utilize conditional formatting within Excel to aid in the comparison process. Information on how to utilize this feature: https://www.howtogeek.com/740183/how-to-use-conditional-formatting-to-find-duplicate-data-in-excel/
    • From here you should be able to tell what data is new, and needs to be added to the CORE system.
  • @Austen Brown - Thank you so much for this information. Just part of it is helpful for me!

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