Append an S tag to a URL

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Caorda Solutions
Caorda Solutions ✭
Second Anniversary
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

I am using this HTML to link to the survey and append the user’s ID to aURL:

<a href="https://linktowebsite.com?d=[[S1:cons_ID]]">

All works well in the test sends, however, when I try a live send, I get this error:

Email send fails with error: "We encountered an error resulting in blank message content. Please review your message for valid content, or go here for possible solutions."

Which tells me:

Plain text emails can fail to send when a URL link is followed immediately with `]]` with no space or characters in between. The email parser is unable to properly handle the content.

I’m at a loss as how to format this URL. I’ve tried inserting spaces as per the instructions but it still keeps failing. I’ve looked at the plain text version and stripped it right down so it doesn’t even have any double brackets in it.

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  • Richard Murphy 4
    Richard Murphy 4 ✭
    Fifth Anniversary Facilitator 1 Name Dropper Photogenic

    @Caorda Solutions

    Never actually run into this issue but a workaround could be to add an ampersand (&) to the end of the link so that it abides by whatever rule they have in place.

    Or even adding a whole new URL parameter like &link=true – this, of course, wouldn't be used for anything but might be a way to get around the issue altogether.

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