cannot edit opt out email text in email finder

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Madeleine Holdsworth
Madeleine Holdsworth
Tenth Anniversary 100 Comments 100 Likes Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion

We want to run Email Finder, however, as I'm going through the set up I find I am unable to edit tab 3. Opt Out Email 2. We definitely need to customize, plus there the last sentence provides an “or” option to add additional contact info and as it appears now the “or” sentence just trials off to nothing. Which looks pretty unprofessional. Please advise how to edit this tab. Thanks,

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  • Karen Diener 2
    Karen Diener 2 Community All-Star
    Ancient Membership 1,000 Likes 500 Comments Photogenic

    Madeleine Holdsworth:

    We want to run Email Finder, however, as I'm going through the set up I find I am unable to edit tab 3. Opt Out Email 2. We definitely need to customize, plus there the last sentence provides an “or” option to add additional contact info and as it appears now the “or” sentence just trials off to nothing. Which looks pretty unprofessional. Please advise how to edit this tab. Thanks,

    According to the knowledgebase article, it cannot be changed.

    Karen

  • Daniel R. Snyder
    Daniel R. Snyder Community All-Star
    Ninth Anniversary 1,000 Likes 500 Comments Name Dropper

    Last I knew you can get the text changed, but for a fee.

  • Madeleine Holdsworth
    Madeleine Holdsworth
    Tenth Anniversary 100 Comments 100 Likes Photogenic

    That's really unfortunate. The generic text does not cut it for our constituents.

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