How do you create an option on donation forms for the donor to send us a comment?

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michele 2
michele 2 ✭
Ancient Membership First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hello,

I would like to allow donors to communicate via the donation form that they would like to be contacted by a fundraiser. A check box that automatically sent an email alert to a designated email address would work.

Currently we reworked the "send an ecard" options in the form to allow the donor to address and send an email to us with their comments- this is not ideal in that they have to fill in the to: address.

Thanks

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  • Kelly Gould
    Kelly Gould ✭
    Ancient Membership Facilitator 1

    Seems like, instead of the eCard, you could create a pagebuilder page with a survey embedded. When you set up the survey, you can designate that an email is sent to you when the form is submitted. This way the user doesn't have to input your email addres, they can just enter comments and hit send.

  • Andrew Hedden
    Andrew Hedden ✭
    Ancient Membership Facilitator 1

    This wouldn't cause an email to be sent to an admin but you could include a custom data element (when you edit the donation form and design the transaction page just hit the new button under the left scroll box) This would allow for a text entry up to 255 characters. You would then be able to get this info in a donation report.

    -Andrew

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