Session expiration reminder

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Jennifer Panicali 2
Jennifer Panicali 2
Ancient Membership First Comment Facilitator Level 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

There used to be a reminder that came up in a few minutes before an admin's session expired. Now, I just get a session expired message, and lose any unsaved work. I try to save as often as possible, but sometimes I'll be in the middle of coding an email, and my sessions suddenly expires. Is there any way to reactivate that session notice, or is a feature that is no longer availbale?

Thanks,

Jennifer

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  • Maureen Joyce
    Maureen Joyce
    Ancient Membership First Comment Facilitator Level 1

    I've asked support about this too. One trick I have found is that if the expiration window pops up while you are working, instead of clicking okay, click the "x" in the upper right of the box to close the box. If you do this quick enough you can save your work and keep going instead of re-logging in. Hope it works for you.

  • Michael
    Michael
    Ancient Membership 100 Comments Facilitator Level 3 Inquirer Level 2
    Maureen Joyce:

    I've asked support about this too. One trick I have found is that if the expiration window pops up while you are working, instead of clicking okay, click the "x" in the upper right of the box to close the box. If you do this quick enough you can save your work and keep going instead of re-logging in. Hope it works for you.

    Please take a look at this thread:

    http://community.customer.convio.com/thread/2134

    I've implemented a solution for our instance that, for our users anyway, effectively removes the problem of being dropped. It doesn't "turn off" the auto-logout process because it serves both a security and a performance/maintaince role. However, what it does is keep sessions active while users are actually using Convio. If you're idle and not actually using Convio for a while, then you really will be dropped, but if you so much as touch a key or click a mouse while on your Convio window, you're session won't expire.

    Because of an easily-but-not-yet-fixed bug in Convio (the description of which is in the thead above) the Session Expired dialog will still appear regardless of whether your session is active or not, and clicking the Log Back In button will log you out. However, clicking the X will not, and you can go on about your business. We've been using this script for a while now successfully. Take a look.

    http://community.customer.convio.com/thread/2134

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