eCommerce synch with offline database

According to Convio tech support, eCommerce transactions can synch with an offline database; this requires Convio to write a custom synch procedure, based on the data fields you want to synch. Contact your account rep to start the scope process.

Merrell McGinness:

Hi Alan,

I'm curious, what is your process for data synch?  We're currently scratching our heads...we have Raiser's Edge for offline database and our database manager has left.  Even before her exit, we had not attempted an import on our own because of the complexity, and now we certainly don't want to given limited staff and time.  Did you go with the data synch tool from Convio?  If you can offer some "words of wisdom" we'd sure appreciate it.

Many thanks in advance,

Merrell

Dear Merrell,

First, let me encourage you to "hang in there" during this time of transition in your staff. I'm honored that you would ask me for ideas.

We had Convio write a custom import program to synch Convio with our offline database.  I don't know the cost of the custom program but it has been a good investment.

However, you may have an advantage that we don't; I believe that Convio added features in import/export for clients with R.E. which may give you options beyond writing a custom synch program.

One suggestion is to discuss your needs and your staff situation with your Convio account rep and let him/her see what they can do to help.

If you are interested in expertise outside of Convio, I am acquainted with a programmer who has experience with synching Convio and an offline database for a large Convio client.  I think he would be willing to offer some friendly, free advice on options that are available to you.  If you'd like to pursue a discussion with him just send your business contact info.  My email address is abolds@brethren.org.

Best wishes and keep up the good work you are doing for your organization.

--Alan