Freezing Constituent's Property Window

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Roger Holstein
Roger Holstein
Third Anniversary First Comment
in Blackbaud Raiser's Edge NXT®: General Discussion

While in Database View: I open a constituents’ properties window but it freezes, and I can't close it, either using the Close button or the X in the upper right. I can move the properties window, but I can't access the main window below it. Used the Task Manager to close and I have rebooted each time it's happened. Any suggestions for solving this problem?

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  • Jess Moxsky
    Jess Moxsky
    250 Likes Third Anniversary 100 Comments Name Dropper

    Roger - is your org hosted? I've seen this happen once in a while if the hosted environments start getting a little sluggish. Is this only happening with Property or is it happening with any other pop-up windows from the constituent record? You could potentially mess around with some Citrix settings, but I've personally had pretty inconsistent luck getting Citrix to behave itself.

  • Roger Holstein
    Roger Holstein
    Third Anniversary First Comment
    Yes, our computer services are hosted. Also, the Constituent's Property window was the only one I had opened. So, I'm not sure if the freezing issue occurred with other windows.


    Thank you,

    RH

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