Removing a Team and Its Only Participant - who is Team Captain

Options
nhr
nhr ✭
Ancient Membership First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

I've searched through the documentation on this, but can't seem to get things to work. Clearly I have to make the registration inactive, but can't do this while he is a team captain. What's the easiest way of handling? He signed up for the wrong event, so we want to make sure we remove him from this TeamRaiser before he signs up for another.

Can this be handled both thru Convio back end and thru Event Manager (which several of our staff still use)?

Thanks, NHR

Tagged:

Comments

  • Mark Becker
    Mark Becker ✭
    Ancient Membership Facilitator 1 Name Dropper Photogenic

    The following are the steps I recommend:

    • 1. Look up the participant from within the Manage TR view. Select the team captain's name

    • 2. Select "Change team membership" within the profile tab

    • 3. Select "Remove the participant from all teams"

    • 4. Select "Make Inactive"

    Shout if that doesn't do the trick.

    Mark Becker

    Founding Partner

    Cathexis Partners

  • nhr
    nhr ✭
    Ancient Membership First Reply

    Think I've found the problem - there was another team member who had to be moved first. Apparently then, when there are no other members, Convio will let you remove the team since only the captain remains.

    Thanks again for the quick reply.

    NHR

  • nhr
    nhr ✭
    Ancient Membership First Reply

    Think I've found the problem - there was another team member who had to be moved first. Apparently then, when there are no other members, Convio will let you remove the team since only the captain remains.

    Thanks again for the quick reply.

    NHR

Categories