Autoresponders

Jim,

All this was clearly an oversight during your initial configuration of Convio. I'm amazed it's taken this long to catch the issue and really appreciate your patience and perseverance in working to resolve it.

There's no simple way to do this yourself in Convio, so we've created a solution specifically for you on your instance of Convio. We've created a reusable page called "reus_donationinfo" that you can use to replace the "Donation Information" component on any autoresponder where there should be a $0.00 amount displayed in the "Tax-deductible Amount" field. Just navigate to the donation form, edit the autoresponders for the form, and replace the "Donation Information" component at the bottom of the autoresponder (you might see a box with text that looks like "S120:dc:transactionSummary") with a component from the WYSIWYG that is a "Reusable Page" called "reus_donationinfo".

In case you're interested, I've attached a text file with the HTML of the reusable component - the HTML contains instructions that Convio interprets when generating the autoresponder in order to provide a line-by-line summary of the transaction info, rather than a single, one-size-fits-all (or doesn't fit, in your case) block of summary information.

Feel free to share the txt file anywhere else in the Convio Community where you found a solution that didn't work - you might be able to get some good Convio "street cred" that way!

-patrick