Survey group befuddlement

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Bill Bennett
Bill Bennett
Ancient Membership 10 Comments Facilitator Level 2 Inquirer Level 2
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

I recently created a survey to register people who want to be notified on a certain topic. In the process I  chose the option to "Associate groups and interests." I needed to create a new group specifically for this survey, so I selected "Add constituents to a new group" and created a new group at that point. Or so I THOUGHT.

  • The group name does not show up when I search "Groups" from Constituent 360.
  • When I look up a particular survey submitter by email address, the new group DOES show up as one that they belong to.
  • When I click the linked group name itself, I get "Page doesn't exist or you don't have permission to view it."
  • I did not assign any special security level to the group
  • I am a Site Administrator and should have privileges to view any group on the list.

How do I get access to this group? Did I do something "wrong" by creating a new group for the survey from within the survey module, even though this was one of the available options, and is it possible to correct that?

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Comments

  • Lindsi Gish
    Lindsi Gish
    Ancient Membership 10 Comments Facilitator Level 2 Inquirer Level 2

    This same thing just happened to me, except I created it through the Donation Level Group function. Did you ever get an answer?

  • Lindsi Gish
    Lindsi Gish
    Ancient Membership 10 Comments Facilitator Level 2 Inquirer Level 2

    I just read another community post, but thought I'd put it here in case the same thing happens to anyone else. What happened with my situation is that I didn't realize the "Event Attendees" group type was only for the Events module. We don't have the events module, but it still acts like the group gets added, even though you can't find it anywhere. Sounds like another guy had to go through Support to get it figured out, but I just created a new group with a different type and different name, which solved it for me.

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