Please update article about Connect RE to reflect changes to ON API

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Brian Hoyt
Brian Hoyt
Tenth Anniversary 250 Likes 100 Comments Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion

Today we contaced RE support about issues with Connect RE. They sent us to Error: Oops! Can't Connect to the ON products - when accessing Connect Raiser's Edge (blackbaud.com) then I contacted K-12 EMS support and they sent us to How do I transition my ON API account to a key/secret authentication method? (blackbaud.com) which links to What URL and credentials do I use when setting up Connect RE in Raiser's Edge? (blackbaud.com). The first article desperately needs to be updated to talk about last article. Also was a notification sent to Connect RE users about updating credentials and instructions? I got it for other integrations but not Connect RE.

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  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary 2,500 Likes 1000 Comments Photogenic

    Hi @Brian Hoyt,

    Thank you for the links and advice. I will reach out to my Blackbaud peers to find the owners of these resources. It may take a bit. I'll private message you as it progresses.

    In harmony,

    Elizabeth

    Blackbaud Community Team

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