Changes to Personal page don't save

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Malin Borg
Malin Borg
Ancient Membership First Comment Facilitator Level 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

So I set up a personal page, but when I log out and then look at the page (as a donor) the text isn't there.  The photos and blog are, but not the text in the headlines/text boxes.

I do save the changes before I log out, and it says the changes are saved, but there is no text to view for the visitor.

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Comments

  • Cassandra Mazur
    Cassandra Mazur
    Ancient Membership First Comment Facilitator Level 1

    This is happening to me too!

  • BryanBradford
    BryanBradford
    Ancient Membership 10 Comments Facilitator Level 2 Inquirer Level 2

    Ha! This is a bug with our training sites. If you hear from participants (and believe me you will) that this is happening to them, you would immediately file a Support ticket and follow-up with a phone call.

  • sstennis
    sstennis
    Ancient Membership 10 Comments Facilitator Level 2

    Actually, this is a configuration issue more than a bug and I will correct it today. I will post an update when I get it working.

  • sstennis
    sstennis
    Ancient Membership 10 Comments Facilitator Level 2
    sstennis :

    Actually, this is a configuration issue more than a bug and I will correct it today. I will post an update when I get it working.

    Ok, you should be able to save your changes now.

    The issue was that the TeamRaiser had been configured to allow constituents to use a rich text editor when updating their pages. The problem was that the editor hadn't been correctly enabled for the site. This prevented the site from rendering your rich text content. In fact, if you look now, any content that you tried to save should now appear, as if by magic!

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