Creating a Spanish language email experience

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Sarah Robie
Sarah Robie ✭
Tenth Anniversary Facilitator 1 Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Hi all - We're exploring the possibility of creating an email stream for predominantly Spanish-speaking supporters and donors. Has any org done this in Luminate? If so, what challenges did you face, from setting up an email signup survey to sending out emails entirely in Spanish (or any other language, really)?


Thanks!
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  • Chris Cain 2
    Chris Cain 2 ✭
    Tenth Anniversary Facilitator 1 Photogenic
    hey Sarah Robie‍ - does your Luminate instance have Multiple Locale enabled?
  • Sarah Robie
    Sarah Robie ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Thanks - we don't have that feature enabled.
  • Emily Ottaggio
    Emily Ottaggio ✭
    Eighth Anniversary First Reply
    Hello - we are also trying to set up an email signup survey in Spanish for anyone interested in information in Spanish, but we are running into an issue. Did you ever have the Multiple Locale feature turned on and how were you able to get it to work?


    Even after getting the feature turned on, I'm still not seeing how to actually get the survey to display in Spanish.


    Thanks!
  • Robert Pegg 2
    Robert Pegg 2 ✭
    Tenth Anniversary Facilitator 1 Name Dropper Photogenic
    We have French language enabled here in Canada. When creating the survey you would of course add in the alternative language for each appropriate field on the survey when building. To open the survey in that other language you would pass in the language trigger by attaching the s_locale value which creates a session variable (for French we are using value fr_CA - I am assuming US Spanish is es_US so substitute fr_CA with that in my examples below):

    [YOUR DOMAIN]/site/SSurvey?&ACTION_REQUIRED=URI_ACTION_USER_REQUESTS&SURVEY_ID=[YOUR SURVEY ID]&s_locale=fr_CA


    The above addition to the URL should cause the alternative language of the fields to trigger.


    Depending on how you are wrapping the survey you may need to trigger some language triggers in the wrapper as well. To do so add some "locale" conditions to the content:

    [[?xfr_CAx::x[[S80:locale]]x::

    <!--FRENCH language content-->

    ::

    <!--DEFAULT language content-->

    ]]


    Once you have performed this for a survey, it will become second nature to do the same for donation forms, registration forms etc.


    An important note, make sure you offer links on the page to change language (passing the current URL the s_locale variable again), otherwise a user may get stuck in a language until the session times out.

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