Outlook Reloading E-Mail Images

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Lori Painter
Lori Painter
Ancient Membership First Comment Facilitator Level 1 Inquirer Level 2
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

I am seeing Outlook reload random Convio-hosted images in the body of e-mail. I have never seen this issue with wrapper images. Do you have any idea why this would happen or how to fix this?

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  • Noah Cooper
    Noah Cooper
    Ancient Membership 1000 Comments 100 Likes Photogenic

    What do you mean exactly when you say Outlook is reloading images?

  • Lori Painter
    Lori Painter
    Ancient Membership First Comment Facilitator Level 1 Inquirer Level 2
    Noah Cooper:

    What do you mean exactly when you say Outlook is reloading images?

    Hey Noah.

    When I open the message in Outlook, the image is there and then the moment I scroll down in the message to read it, it disappears. Then, it will come back, but it will disappear again if I move around in the message. This doesn't happen with every email that has an image, but definitely on a few now.

    Thanks.

    Lori

  • Brian Mucha
    Brian Mucha
    Ancient Membership 2500 Comments 250 Likes Name Dropper
    Lori Painter:

    Hey Noah.

    When I open the message in Outlook, the image is there and then the moment I scroll down in the message to read it, it disappears. Then, it will come back, but it will disappear again if I move around in the message. This doesn't happen with every email that has an image, but definitely on a few now.

    Thanks.

    Lori

    The scrolling causing it to disappear kinda makes it sound like a video or drawing issue. I bet this is machine specific. Try on other machines with the same email client?

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