Year end email delay - going on 3+ hours...

Jon Cass · December 2009

We scheduled a year end e-appeal to go out this morning at 8:25 AM.

3+ hours later the email is still showing as just scheduled and has not been sent. With the time sensitive nature of this final email of the year, we're growing increasingly frustrated. Especially considering a lot of people in the community are only working half-day today and we're just about out of time for many of them to actually see the appeal today.

I have a case in to support (logged when it was only delayed an hour), but have yet to hear anything other than that they have a backlog on the email servers. No idea where we are at in the backlog or an estimated time this will actually go out.

Anyone else experiencing this problem? For those who have had their emails go out, how long did you have to wait after the original scheduled time?

Audra Davis · December 2009

Grr... having this problem too, our email has been in the queue for over an hour. I've also logged a support case.

Jon Cass · December 2009

Audra Davis:
Grr... having this problem too, our email has been in the queue for over an hour. I've also logged a support case.

We're on hour 4 now....

Miranda Zink · December 2009

Our email just sent ... it took 5 hours ... i logged a support ticket but they were unable to do anything. I am on EST thus, most of our constituents probably won't even get the email today.

Jon Cass · December 2009

Miranda Zink:
Our email just sent ... it took 5 hours ... i logged a support ticket but they were unable to do anything. I am on EST thus, most of our constituents probably won't even get the email today.

Ours just started going out....5 and a half hours late.

Chelsea Ratliff · December 2009

You may be experiencing longer email queuing time than normal. Though this is not the usual wait time you may be used to, we are working to get your emails out as fast as possible. We understand that this is the last day of the year and how important it is for your messages to be sent out today. Please do not cancel your scheduled emails as they have been put into a queue and are waiting to be sent. IT has made a slight adjustment in the queuing algorithm today to facilitate greater throughput for your email jobs. We apologize for the inconvenience and appreciate your patience in this matter.

Esther Pomeleo-Fowler

Director, Convio Client Care

epomeleofowler@convio.com

Cell: 512.289.6380

Year end email delay - going on 3+ hours...

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