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Blackbaud CRM Higher Education Product Advisory Group (Higher Ed PAG)

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Blocked Emails from BBIS

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Daniel Wood
Daniel Wood ✭
Tenth Anniversary Facilitator 1 Photogenic
in High Education Program Advisory Group (HE PAG)
Over the past year, University of Alabama as seen an increase in "blocked" emails as companies increase their IT security to prevent malicious emails. These email are marked by Blackbaud as a hard bounce and added to their blacklist even though the email address is valid and was not reported as spam by the users. Many of our high-level prospects are affected by this. Are other universities in countering this problem? Has anyone sent a "Mark as safe" campaign?

Comments

  • Rick Root 2
    Rick Root 2 ✭
    Ninth Anniversary Facilitator 2 Name Dropper Photogenic
    We haven't done anything like that, but have you made sure that you are sending mail from a domain with a valid SPF record that Blackbaud is allowed to use?


    We find that our emails get blocked a lot if we use a from addrwhatever@unc.edu because the blackbaud mail servers are not verified senders at unc.edu - we added an spf record for @ give.unc.edu and we use noreply@give.unc.edu as the from address for all of our BBIS emails.


    It is absolutely critical to have an SPF record set up for whatever from domain you're usingg.


    Rick

     
  • Daniel Wood
    Daniel Wood ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Thanks Rick. I will admit that I'm not too familiar in this area but I will be looking into it with our university DC provider. 


    Based on prior talks with Blackbaud,  it seems like it is going to be a headache to remove these addresses from the blacklist.
  • Rick Root 2
    Rick Root 2 ✭
    Ninth Anniversary Facilitator 2 Name Dropper Photogenic

    Daniel Wood:

    Thanks Rick. I will admit that I'm not too familiar in this area but I will be looking into it with our university DC provider. 


    Based on prior talks with Blackbaud,  it seems like it is going to be a headache to remove these addresses from the blacklist.


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