Searching for PO Boxes

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Megan Hearn
Megan Hearn
Fifth Anniversary First Comment Loyalty Badge Activity: First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
Hello,


My organization recently switch from The Raiser's Edge 7 to Raiser's Edge NXT. While searching in NXT for a record via PO Box, no results come up. When I search for a donor who I know has a PO Box, their record pulls up with the PO Box as the primary address. When we search for a street address, it pulls those records up just fine. 


Database view still searches for PO Boxes with no problem.


Has anyone else experienced this? Is there a fix?
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  • JoAnn Strommen
    JoAnn Strommen Community All-Star
    Ancient Membership 2,500 Likes 2500 Comments Photogenic
    Are you searching for "PO Box" using NXT search?  I didn't know NXT did searches by anything other than name.   If it does, hope someone will explain easy way to do so. :) 
  • Megan Hearn
    Megan Hearn
    Fifth Anniversary First Comment Loyalty Badge Activity: First Reply
    JoAnn, I've been able to use the magnifying glass to search by name, address - except PO Boxes -(it even searches by previous addresses) and phone numbers. 
  • JoAnn Strommen
    JoAnn Strommen Community All-Star
    Ancient Membership 2,500 Likes 2500 Comments Photogenic
    LOL Interesting.  I earlier typed in my street address and result was no records found. Tested before replying to your post. 


    Typed it in now and it found me.   But, no PO Box results even when I enter an existing # doesn't find record. Odd.


    I don't use NXT much but good to know that it does work, well at least sometimes. :)  

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