Screen goes white in Zoom

Karen Diener 2 · July 2020

Hi everyone,

I've been doing a decent amount of training and "show and tell" over the last few months, and my trainees often have to interrupt to let me know my screen share has gone white.

I do select "share screen" when starting up, as opposed to "share window".
It only happens when I'm in database view
It seems to happen when I switch back and forth between sections of the database. For example, we look at a constituent record, then close that and switch to Query.
It doesn't seem to help if I stop sharing and then start again - we've always had to all leave the Zoom meeting and then log right back in to it.
I know Zoom is updated to the most recent version, and I do use the desktop version and not the web-based version.

Has anyone else experienced this? Any suggestions on how to fix it?

Thanks!

Karen

Heather Pauli · July 2020

We just had this happen during a Powerpoint presentation on a Zoom call, some individual attendees said the screen went white but those of us in a group at the office could still see the slide. The offsite presenter went back to the beginning of the slideshow and fast-forwarded to the problem slide, which was then visible to all attendees upon revisiting. I think Zoom just doesn't want to play nice with older technology sometimes!

Screen goes white in Zoom

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