Performing Arts Centers, Raiser's Edge and Donated Tickets

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Hi all,


I am looking for how other Performing Arts Centers that have given donors the option to donate their tickets back, or to refund memberships during COVID-19 are entering them into Raiser's Edge.
  1. Are they going in as Gift-in-kind donations or just general donation for the cash value?
  2. Are they being acknowledged as a general donation or as a gift in kind for their tax reporting purposes?
  3. How are you handling people that may have bought a membership in 2019 and received tax credit in 2019, but have now requested a refund? 
Thank you so much!

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