Transaction codes for sustaining gifts

Hi Nancy,

I hadn't ever noticed this before but I do see what you mean... As to why this happens:  sustaining gifts in Convio are processed per the gift schedule and the merchant account does not pass back to Convio the transaction info from the merch acct.  A snap shot of the gift is created in Convio and then once a month that same "snap shot" gets processed.  The only information that the merch acct passes back to Convio is the "settlement" field (updating Convio when the transaction has settled to your bank account).

Hope this helps,

Adam

Nancy Sherwood:

OK, but this doesn't seem to apply to regular gifts. A non-sustaining gift listing in Convio has the correct transaction code. Why would the merchant account deliver the correct code for this type of gift and an incorrect one for a sustaining gift? It seems that each gift is a separate transaction and would be coded as such. The problem is if I need to look up a sustaining gift in our merchant admin website, I won't have the correct transaction code to find it. That's not very helpful.

I understand.  Let me pass this community post to some folks in our Support Engineering team to see if they can offer any explanation.  Unfortunately, there's not any way for us to change how the system processes these transactions and interacts with the merchant account, but there might be a deeper explanation as to why the system uses the transaction ids the way that it does.  I'll check around here to see if there's anyone else who can offer more explanation.

Adam