Classy - PROS and CONS

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Austen Brown
Austen Brown Community All-Star
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in Blackbaud Raiser's Edge NXT®: General Discussion


My Development team is currently looking at Classy as a solution to solve the shortcomings of OLX, specifically for donation forms and email marketing. If your organization is currently using or has used Classy in the past, please share your PROS and CONS of the product.  Thank you!
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  • Elizabeth Rich
    Elizabeth Rich
    Tenth Anniversary 10 Comments 25 Likes Photogenic
    We replaced Classy with OLX and now we have replaced OLX with Mobile Cause. The thing I found most annoying about Classy was the time difference. We are on the east coast and they are on the west coast, so we had to wait for support. Also, they say they are compatible with RE, but they are not. Good things were that they used our credit card processor, their reports were pretty good and support was helpful.
  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary 2,500 Likes 1000 Comments Photogenic
    Hi Elizabeth Rich‍ - Thanks for your response!  What cc processor do you use? And, how did you bring data from Classy into RE?
  • Elizabeth Rich
    Elizabeth Rich
    Tenth Anniversary 10 Comments 25 Likes Photogenic
    We use authorize.net. We entered gifts by hand from email through authorize.
  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary 2,500 Likes 1000 Comments Photogenic
    Elizabeth Rich‍ - If you don't mind my asking... how many gifts a week are you getting through Classy?
  • Elizabeth Rich
    Elizabeth Rich
    Tenth Anniversary 10 Comments 25 Likes Photogenic
    I don't remember. It's been a few years. We used it for our giving day and senior class gifts.

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