AMEX card type name coming across as americanexpress (with no space)

Tom Benoit · December 2019

Starting maybe a month ago, some OLX gifts paid via American Express came into RE with Credit Card Type of americanexpress (all one word) rather than american express.

It of course added a table entry for the "bad" AMEX.

Has anyone else seen this? Any idea why it is happening and how to stop/fix it?

Chris Martin · December 2019

Hi Tom Benoit‍. Yes this is something we implemented incorrectly when we rolled out support for Blackbaud Checkout in Online Express. We'll be resolving this, hopefully in the next release of Online Express which we hope to ship in the Jan/Feb timeframe.

Milly Jones · August 2020

Chris Martin‍ Is there any update on this? All of a sudden I now have two card types in RE - both American Express and AmericanExpress. It has messed up all our queries and caused payments to fail. Would love to know what's being done to fix this?

Candy Reichert · August 2020

This has been corrected with the last update..

AMEX card type name coming across as americanexpress (with no space)

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