Teamraiser Coaching Emails - filter not working

General question:  Is anyone else finding that Coaching Emails additional filters are not working correctly, specifically "Minimum Donation Amount" and "Maximum Donation Amount:"?  After putting in logic for those with Max of $100 in one and minimum of $100 in another, we're compared the list of those that were sent the email with a participant performance report filtered on dollars raised.  Some people are included that would be expected and many others with the same dollar threshold were not.


More specific question:  After reporting the issue mentioned above months ago, while the filter is not pulling the target defined, BB engineering has determined the audience defined under "Configure Additional Filters" are supposed to be EXCLUDED from the email not included.  Even though the filters have "...in order to be sent this email message.", engineering has determined that based on reading programming code the audience is getting excluded and therefore that's how it supposed to work and changed the language on the summary screen to Filters Applied

After applying the filter conditions, this message will not be sent to the target audience members who".


Here are the filters.  We completely disagree with their determination that these are all EXCLUDE THIS TARGET filters and believe this is a bug.  After months, BB is still disagreeing.  Are we the only ones that believe these are sub-filters that allow you to more narrowly target your audience and serve as an INCLUDE functions?


Teamraiser Coaching Emails 

Related Actions

Configure Additional Filters


1. Minimum Number of Donations:  

Enter the number of donations that a participant must have received in order to be sent this email message. (BB says this is really "in order NOT to be sent this email)


2. Maximum Number of Donations:

Enter the number of donations that a participant must have received in order to be excluded from this mailing. (not sure what BB's position is on this)


3. Minimum Donation Amount:  

Enter the monetary amount that a participant must have raised in order to be sent this email message. (BB says this is really "in order NOT to be sent this email)


4. Maximum Donation Amount: 

Enter the monetary amount that a participant must have raised in order to be excluded from this mailing. (Note: Enter whole numbers only.) (not sure what BB's position is on this)

 

5. Self Donor Status Filter:

Select the appropriate option below to determine which participants should be sent this email message  (BB says this is really "should NOT be sent this email) Based on if they made a donation to their own fundraising effort.

All participants regardless of self donor status

Self donor participants (who have made a donation to their own fundraising effort)

Participants who have not made a donation to their own fundraising effort


6. Delayed Self-Pledge Filter: