RELO Plug-In

Options
Emily Harrill
Emily Harrill ✭
Sixth Anniversary Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
We are having trouble keeping web services connected to allow the RELO plug-in to work. We did the update, which instantly connected the server again. Then, 2 weeks later, there was no server connection again. Nothing has changed on our side and Blackbaud cannot find anything on their side. So, we're back to them saying its something on our end.


Is there something we are missing? Like our firewall preventing web services to connect with Luminate? We are a healthcare organization with very strict IT protocol, so could we be missing something there?


I am new to this position and was not here when this was set-up and neither was our IT guy. He's very weary of letting Blackbaud on our server to troubleshoot so I'm to the point of just stopping the service...
Tagged:

Comments

  • Lori McDermott 3
    Lori McDermott 3 ✭
    Sixth Anniversary Facilitator 1 Photogenic
    We had this happen a few times where I previously worked. I do remember working with IT. Blackbaud Customer Service provided us with a script for our IT person to run. He felt more comfortable with that and the report they gave back was able to help Blackbaud rule out certain issues. Many of our issues were due to being self hosted and any small tweak to the server could through a number of things off. Many groups we spoke with were not self hosted and didn't run into this issue. 


    I wish I could offer more help!

Categories