Facebook Fundraising - All charges have Discover Card as payment regardless CC type - how do you reconcile merchants account?

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Louis Esposito
Louis Esposito ✭
Ancient Membership Name Dropper Photogenic First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
ADA has starting using the BB Facebook Fundraising integration.  It turns out that all donations have a credit card type of Discover regardless of which credit card the donor uses.  BB has communicated that there is no way to determine the correct credit card used.  This make reconciling the deposits from merchant accounts impossible since the funds are processed based on the credit card type.  With this being the case, I'm looking to see how other orgs are dealing with this issue.  Please share any workarounds you've found or if this is also an issue that your organization is struggling with.  
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  • Noah Cooper
    Noah Cooper ✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Hey Louis,


    Can you clarify why this is causing an issue with reconciliation? All of the payments don't just appear to be Discover, they are Discover (Facebook generates a virtual Discover card for every donor). For all intents and purposes, this is the same as if the donor used a physical Discover credit card.
  • Louis Esposito
    Louis Esposito ✭
    Ancient Membership Name Dropper Photogenic First Reply
    To be clear, you're saying that if ADA goes through the detail from their merchant account transfers these will all be there as a Discover card charge?
  • Noah Cooper
    Noah Cooper ✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    That is correct.

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