Luminate Online vs. Luminate Beta--HELP please

Hello Lisa,


We have been using beta since it's been launched. We ran into a few issues that the support as finally corrected.

On the top of my head here are the differences I have observed between beta and LO :

- Beta gives you the opportunity to create an email with drag and drop so you save time spent by an integrator.

- LO gives you the opportunity to send email with an html that gives you way more possibilities but you need someone to create that html.

- The stats are way more precise in LO than in Beta.

- I can see the group of person that opened my email in LO but not in beta. I can even create a group with them in LO and filter them out of the next email. You cannot do that in beta.


What do you mean by static ? You could for example send a birthday card for every constituent on the day of their birthday with the list being updated everyday.


The way we use beta is maybe unconventionnal but it's because we have a lot of information that is on our CRM (PeopleSoft) that we don't upload to luminate.

So what we do is create a group in LO and then filter the list with that group.


"Lisa (aka Dazed and Confused)" : Hahahah I love that surname ! Don't feel alone, every day I have something unusual happening with Luminate ? 

It all depends on how your sync is done with your constituents and the newsletter subscribers.


For exemple, if you upload every new person that subscribed as a new constituent and attribute them to a group called for exemple newsletter-goup. (all of this can be automated)

Then in beta you just need one lists that filter with the group "newsletter-group". You don't need to create a new list every month. It will use the group to select the constituents to send the email to.


But like I said it depends on a lot of variables because we all use different workflow with luminate.

Actually there's a way to make it work. We use group from LO to filter our Beta list. But there's a trick to make it work. You see in Beta to filter with a group, that group needs to be from a specific kind. I don't remember which one but there are only four accepted. I tried with all four and the only one not giving me any issue is the "interest opt-in groups".

So our workflow looks like this:

1. Assign peoples in a group with the import tool (it could be done manually too)
2. Change that group type to "Interest Opt-In groups"
3. Go to Beta and create a new list
4. Filter by group with the group created in LO 

On the Luminate Online roadmap call on April 23rd we'll talk about the update we're working on for Luminate Beta Email that will let you target native Luminate Online Groups: https://hello.blackbaud.com/10826-Roadmap-LOTR-WSEM.html  - it's coming soon.