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Shauna Kipper
Shauna Kipper ✭
Ninth Anniversary Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
I'm not able to send messages because it's telling me I'm not entering a valid date. I've tried every date format and it's still not working. Please help!
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  • Jen Claudy
    Jen Claudy ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    I'm hoping your issue was resolved, either as a glitch that fixed itself next time you logged in, or by contacting OLX Support.  If not, did you try using the calendar date-picker?  I don't normally schedule/send the messages from my organization, but finally thought to go look...but I can't actually send anything to see if that's causing a problem.  I'll find out tomorrow, when our next eNewsletter goes out and update if we find the same problem.
  • Jennifer Chase
    Jennifer Chase ✭
    Tenth Anniversary Facilitator 1 Photogenic
    I have this issue even when choosing the date picker. Has there been any resolution?
  • Jen Claudy
    Jen Claudy ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    We have not had any issues with this, and have sent several messages since.  I would open a case with BB Support, and then post a resolution here.
  • Kelsey Hilton
    Kelsey Hilton ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Hi,



    If this issue is occurring for you, please be certain to reach out to support. Our Online Express developers are currently evaluating the issue and we hope to have it resolved as soon as possible. I'll be sure to update this thread as additional information becomes available.



    Thanks!
  • Shauna Kipper
    Shauna Kipper ✭
    Ninth Anniversary Photogenic First Reply
    I found that putting in the format as yyyy/mm/dd works. I cannot use the calendar date picker because it puts it in the wrong format, but if I type it in manually it works.
  • Mimi Mok
    Mimi Mok ✭
    Ninth Anniversary First Reply

    Hi, this issue just came up for me - wonder if anyone knows of a fix? I already tried typing is as yyyy/mm/dd...OLX still does not recognize

  • Shauna Kipper
    Shauna Kipper ✭
    Ninth Anniversary Photogenic First Reply
    Hi,
    For me, it works to do yyyy/mm/DD even though it
    suggests otherwise. Type it in, don't use the calendar.



    I hope this helps,

    Shauna



  • Kristine Lawson
    Kristine Lawson ✭
    Sixth Anniversary First Reply
    I am experiencing the same issue trying to schedule messages. Does Blackbaud plan to fix this for good at any point?!

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