What happened to Mail Merge Wizard in 7.96

Joanne Felci 2 · September 2018

Hello!

I'm testing an upgrade to 7.96 for our database and when I get into Mail, I'm noticing the Send to Word merge wizard is gone - how do you merge in 7.96??

Here is a screen shot of the Mail Merge in 7.93

290d6a5effbdc3a90760e6ed89e3522d-huge-re

And here is a screen shot from 7.96:

16a5acc78cd221b291cba4df1dd8f75c-huge-re

I've tried searching on documentation from 7.95 or 7.96 to see some step by step action for merges but am finding nothing. What simple thing am I missing?

Joanne

Joanne Felci 2 · September 2018

Might this be missing because my test server does not have Microsoft Office installed on it?

JoAnn Strommen · September 2018

Maybe that's it. Seems to be logical.

We're on 7.96 have the "send to Word merge" option on all our Mail functions as we did in 7.93.

Joanne Felci 2 · September 2018

The issue was that Word was not installed on the server

I figured the send to Word merge wizard couldn't have been gone or I would have heard some screaming in the community

But thought maybe there is something I didn't set in user options and/or whatever

Anyway mystery and issue solved

Alan French · September 2018

Glad you've solved it - I've had issues before with not being able to test pivot reports and other functionality because the server didn't have Office on it, so it doens't just affect mail merges.

What happened to Mail Merge Wizard in 7.96

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