When downloading the donation transactions - constituent information being overwritten

It sounds like you have a couple issues happening at the same time.  For data being overwritten, you have to do one step beyond "rejecting" the information. After you have reviewed the information and you go to download, an additional window appears - go to the "Options" tab and under "Transaction Profile Data" choose the option "Reject Profile Information."  This will ensure that the information you have previously rejected through reviewing the constituent information in OLX, is actually rejected.


The "Duplicate Phone Number/Type" error comes because there is likely already the same phone type that you are trying to enter into the constituent record when downloading.  To make this error stop appearing, you can go to Config > Business Rules > Constituent Options > Phone/email options.  There are options to prevent saving a record when there is a duplicate phone type on it. I have currently have it set to "Display warning", you should be able to just ignore the warning and continue with the save.  You could also set it as "Save record anyway" and the warning should not appear at all.


The Error codes "Object variable or width block variable not set" and "undefined RE error" is usually a sign you need to log completely out of RE and Citrix (if hosted), wait a few minutes and log back.  Hopefully, if you system is currently preventing records with duplicate phone types from being saved and you change the protocol in the system, these errors will not appear as often.