Online Express option needed for donors to opt to pay credit card processing fees

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Sherry Ladislas
Sherry Ladislas
Ninth Anniversary 5 Likes First Comment
in Blackbaud Raiser's Edge NXT®: General Discussion
Hello.


I've used several platforms that allow the donor to check a box indicating that they wish to pay for the credit card processing fee so that the nonprofit receives the total amount of the intended gift amount. Some of our donors have opted to use such platforms rather than give on our website because Online Express does not have the option to do so.


It would be mutually beneficial if Blackbaud would add such a feature. Not only does it allow the organization to receive the entire intended amount, but it also automatically enters the gift into Raiser's Edge to be batched, saving on data entry time and eliminating errors. And, Blackbaud would gain more income from donors who use other platforms instead.
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  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary 2,500 Likes 1000 Comments Photogenic

    Sherry Ladislas:

    Hello.


    I've used several platforms that allow the donor to check a box indicating that they wish to pay for the credit card processing fee so that the nonprofit receives the total amount of the intended gift amount. Some of our donors have opted to use such platforms rather than give on our website because Online Express does not have the option to do so.


    It would be mutually beneficial if Blackbaud would add such a feature. Not only does it allow the organization to receive the entire intended amount, but it also automatically enters the gift into Raiser's Edge to be batched, saving on data entry time and eliminating errors. And, Blackbaud would gain more income from donors who use other platforms instead.

    This is a really good idea! It looks like there over 100 other users that want this to happen too, check out the OLX Idea Bank (https://community.blackbaud.com/products/onlineexpress/ideas)... I did a quick search for this and there are two posts about donors covering processing fees.

  • Sherry Ladislas
    Sherry Ladislas
    Ninth Anniversary 5 Likes First Comment

    Hello.

     

    Does this mean
    that there are enough users who want it that Blackbaud will add
    this feature in the near future?

     

    Sherry

     

    Sherry
    Ladislas

    Director of
    Development

    Trinity Services,
    Inc.

    301 Veterans
    Pkwy.

    New Lenox,
    IL  60451

    815-717-3750

    Fax
    815-717-3783

    www.trinity-services.org

     

       
    Helping
    people with disabilities so that they may flourish and live full
    and abundant lives

     

    Stay
    Connected:

    Facebook:  www.facebook.com/TrinityServices

    Twitter: www.twitter.com/TrinitySvcs (@TrinitySvcs)

    Instagram: 
    www.Instagram.com/trinityservicesinc

     

  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary 2,500 Likes 1000 Comments Photogenic

    Sherry Ladislas:

    Hello.

     

    Does this mean that there are enough users who want it that Blackbaud will add this feature in the near future?

     

    Sherry

     

     

    Sherry Ladislas

    Director of Development

    Trinity Services, Inc.

    301 Veterans Pkwy.

    New Lenox, IL  60451

    815-717-3750

    Fax 815-717-3783

    www.trinity-services.org

     

        Helping people with disabilities so that they may flourish and live full and abundant lives

     

    Stay Connected:

    Facebook:  www.facebook.com/TrinityServices

    Twitter: www.twitter.com/TrinitySvcs (@TrinitySvcs)

    Instagram:  www.Instagram.com/trinityservicesinc

     

     

    If you go the link and click on "Planned" under "Filter by Status" it appears that a post for this idea has been marked as "Planned" but there is no timeline indicated by BB staff as to when that will be implemented.  You might be able to inquire through OLX Support if there is a timeline for this idea's implementation.

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