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Carol Beirne 2
Carol Beirne 2 ✭
Seventh Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
I cannot find the pictures I want to use in my email blast.  Help!

 
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  • Tracey Sirles
    Tracey Sirles ✭
    Ninth Anniversary Facilitator 1 Photogenic

    Carol Beirne:

    I cannot find the pictures I want to use in my email blast.  Help!

     

    I'm not quite sure what may be happening, but if you have tried to upload them and they are not appearing, it may be that they are too large. I would suggest reformatting the picture to be 2MB or less in file size, and uploading again to see if that clears up the issue. The other issue is that they may be the wrong file type to be considered an image in OLX.


    Hope this helps!

  • Carol Beirne 2
    Carol Beirne 2 ✭
    Seventh Anniversary First Reply
    I can't locate my pictures when working with online express email.


    Sent from my iPhone
  • Claudia Sauers
    Claudia Sauers ✭
    Seventh Anniversary Facilitator 2 Name Dropper Photogenic
    Did you try saving the pictures to your local drive, sometimes that seems to be the only place I can upload from.
  • Carol Beirne 2
    Carol Beirne 2 ✭
    Seventh Anniversary First Reply
    That is how I was trying to do it.


    Sent from my iPhone
  • Kathleen Eastman
    Kathleen Eastman ✭
    Tenth Anniversary Facilitator 2 Name Dropper Photogenic

    Carol Beirne:

    That is how I was trying to do it.


    Sent from my iPhone

    Did you save it in the same folder where you export files to? I've created an NXT folder on my C drive, and that is where I had to save the pics in order to access them from OLX.
  • Emily AustinBruns
    Emily AustinBruns ✭
    Seventh Anniversary First Reply
    When I go to upload photos for my e-newsletter OLX takes me to the folder where I export queries. Not sure why because I don't know how I would put photos into that folder. However, I found that I could access a photo file on my desktop by going to "Upload New Image" in the OLX email I was creating> in the browser called, Look in: (on the drop down menu go to "Local Disk" (on my computer it is the C: drive))> select "Users" folder> select the folder with your computer login name> select "Desktop" folder> then select the photo folder on your desktop. I hope this helps.

  • Carol Beirne 2
    Carol Beirne 2 ✭
    Seventh Anniversary First Reply
    I will try tomorrow. I may need someone to help me!


    Sent from my iPhone
  • Carol Beirne 2
    Carol Beirne 2 ✭
    Seventh Anniversary First Reply
    I need help. Carol Beirne

    8593311220 x6710


    Sent from my iPhone

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