Email sign up form not working

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Amy Hansen
Amy Hansen
Ancient Membership Photogenic First Comment
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Hi all,


Some new staff members have been working on updating our website. They updated our Joomla page where our email sign up form is and I'm wondering if the code got changed. When people fill out the form the information does not populate in RELO and the form just reloads. The code is below.

Amy Hansen

<form>

<p><img src="images/subscribe_banner-01.png" alt="subscribe banner 01" width="600" height="100" /></p>

<p><input name="cons_info_component" type="hidden" value="t" id="cons_info_component" /><input name="SURVEY_ID" type="hidden" value="1162" id="SURVEY_ID" /><input maxlength="50" name="cons_first_name" size="12" type="text" value="First Name" id="cons_first_name" /><input maxlength="50" name="cons_last_name" size="12" type="text" value="Last Name" id="cons_last_name" style="margin-left: 5px;" /><br /><input maxlength="255" name="cons_email" size="26" type="text" value="Email Address" id="cons_email" style="margin-top: 4px; margin-bottom: 4px;" /><br /><span style="display: none;"><input alt="This field is used to prevent form submission by scripts." name="denySubmit" type="text" value="" id="denySubmit" />Please leave this field empty</span><input name="ACTION_SUBMIT_SURVEY_RESPONSE" type="submit" value="Submit" id="ACTION_SUBMIT_SURVEY_RESPONSE" class="Button" style="margin-left: 0px;" /></p>

</form><!-- Google Code for Email List Sign-Up Tell a Friend Conversion Page -->

<p>&nbsp;</p>

<![CDATA[ */ var google_conversion_id=1 000642846; var google_conversion_language=" en"; var google_conversion_format=" 2"; var google_conversion_color=" ffffff"; var google_conversion_label=" ZRbACMKjnwIQnrKS3QM"; var google_conversion_value=1 .00; var google_conversion_currency=" USD"; var google_remarketing_only=f alse; /* ]]>

<p>&nbsp;</p>

<noscript>

<div style="display: inline;"><img src="//www.googleadservices.com/pagead/conversion/1000642846/?value=1.00&currency_code=USD&label=ZRbACMKjnwIQnrKS3QM&guid=ON&script=0" alt="" width="1" height="1" style="border-style: none;" /></div>

</noscript>

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  • Amy Hansen
    Amy Hansen
    Ancient Membership Photogenic First Comment

    Amy Hansen:

    Hi all,


    Some new staff members have been working on updating our website. They updated our Joomla page where our email sign up form is and I'm wondering if the code got changed. When people fill out the form the information does not populate in RELO and the form just reloads. The code is below.

    Amy Hansen

    <form>

    <p><img src="images/subscribe_banner-01.png" alt="subscribe banner 01" width="600" height="100" /></p>

    <p><input name="cons_info_component" type="hidden" value="t" id="cons_info_component" /><input name="SURVEY_ID" type="hidden" value="1162" id="SURVEY_ID" /><input maxlength="50" name="cons_first_name" size="12" type="text" value="First Name" id="cons_first_name" /><input maxlength="50" name="cons_last_name" size="12" type="text" value="Last Name" id="cons_last_name" style="margin-left: 5px;" /><br /><input maxlength="255" name="cons_email" size="26" type="text" value="Email Address" id="cons_email" style="margin-top: 4px; margin-bottom: 4px;" /><br /><span style="display: none;"><input alt="This field is used to prevent form submission by scripts." name="denySubmit" type="text" value="" id="denySubmit" />Please leave this field empty</span><input name="ACTION_SUBMIT_SURVEY_RESPONSE" type="submit" value="Submit" id="ACTION_SUBMIT_SURVEY_RESPONSE" class="Button" style="margin-left: 0px;" /></p>

    </form><!-- Google Code for Email List Sign-Up Tell a Friend Conversion Page -->

    <p>&nbsp;</p>

    <![CDATA[ */ var google_conversion_id=1 000642846; var google_conversion_language=" en"; var google_conversion_format=" 2"; var google_conversion_color=" ffffff"; var google_conversion_label=" ZRbACMKjnwIQnrKS3QM"; var google_conversion_value=1 .00; var google_conversion_currency=" USD"; var google_remarketing_only=f alse; /* ]]>

    <p>&nbsp;</p>

    <noscript>

    <div style="display: inline;"><img src="//www.googleadservices.com/pagead/conversion/1000642846/?value=1.00&currency_code=USD&label=ZRbACMKjnwIQnrKS3QM&guid=ON&script=0" alt="" width="1" height="1" style="border-style: none;" /></div>

    </noscript>

    UPDATE: For now we've just redirected to our email sign-up survey until we can figure out how to embed the survey into our website again.
  • Brian Mucha
    Brian Mucha
    Ancient Membership 2500 Comments 250 Likes Name Dropper
    Do you have a link to the page with the broken form?


    This isn't actually an API form. It's a 'scraped' html form. The html from the stock Luminate survey form is copied, extraneous design stuff is removed or added, and then the result is pasted into some other page. Exactly what we used to do before the APIs.


    Are you sure the form isn't working? Check the survey results in Luminate. Maybe this is actually an issue with your sync and not the form itself.


    Another possibility is a problem with the underlying Luminate survey with the id of 1162. Did it get unpublished on accident? This 'ghost' survey must be active for your form to work.

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