Unable to create new group from E-Newsletter sign up survey

Options
Samantha Robertson
Samantha Robertson
Eighth Anniversary Photogenic First Comment Energizer Level 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
I set up an e-newsletter sign up survey. It's straight forward - just first name, last name and email. http://support.ocean.org/site/Survey?ACTION_REQUIRED=URI_ACTION_USER_REQUESTS&SURVEY_ID=1361


Now, I'm trying to create a group based on everyone who responded to the survey. However, it seems as if LO only allows a group to be created if there are certain types of Survey Questions such as "yes/no", "true/false" etc. But I don't need to ask those questions. It doesn't allow me to set up a group using hidden survey questions either.


Help please!
Tagged:

Comments

  • Philip Nawrocki
    Philip Nawrocki
    Ancient Membership 500 Comments 100 Likes Photogenic
    Hey Samantha,


    You can do that here:



    Thanks,


    Phil
  • Samantha Robertson
    Samantha Robertson
    Eighth Anniversary Photogenic First Comment Energizer Level 1

    Philip Nawrocki:

    Hey Samantha,


    You can do that here:



    Thanks,


    Phil

    Hey again Phil! Sorry, I'm not sure if it's my browser but there's nothing after "here:" Am I crazy?

  • Philip Nawrocki
    Philip Nawrocki
    Ancient Membership 500 Comments 100 Likes Photogenic
    sigh....


    So go to Step 2. and go to Related Actions and click Associate Groups and Interests

    405c977a387923c103a91cf08070e27d-huge-su

     
  • Samantha Robertson
    Samantha Robertson
    Eighth Anniversary Photogenic First Comment Energizer Level 1

    Philip Nawrocki:

    sigh....


    So go to Step 2. and go to Related Actions and click Associate Groups and Interests

    405c977a387923c103a91cf08070e27d-huge-su

     

    You rock. Thank you!!

  • Allison King
    Allison King Blackbaud Employee
    Ancient Membership 250 Likes 100 Comments Photogenic

    Samantha Robertson:

    I set up an e-newsletter sign up survey. It's straight forward - just first name, last name and email. http://support.ocean.org/site/Survey?ACTION_REQUIRED=URI_ACTION_USER_REQUESTS&SURVEY_ID=1361


    Now, I'm trying to create a group based on everyone who responded to the survey. However, it seems as if LO only allows a group to be created if there are certain types of Survey Questions such as "yes/no", "true/false" etc. But I don't need to ask those questions. It doesn't allow me to set up a group using hidden survey questions either.


    Help please!

    Hi Samantha,


    Another option would be to use a Hidden Interest Question Type. With this question type, everyone who answers the survey will automatically be opted in to the interest. Using an interest instead of a group will allow your users to opt out of the interest at a later date.
     

  • Samantha Robertson
    Samantha Robertson
    Eighth Anniversary Photogenic First Comment Energizer Level 1

    Allison King:

    Samantha Robertson:

    I set up an e-newsletter sign up survey. It's straight forward - just first name, last name and email. http://support.ocean.org/site/Survey?ACTION_REQUIRED=URI_ACTION_USER_REQUESTS&SURVEY_ID=1361


    Now, I'm trying to create a group based on everyone who responded to the survey. However, it seems as if LO only allows a group to be created if there are certain types of Survey Questions such as "yes/no", "true/false" etc. But I don't need to ask those questions. It doesn't allow me to set up a group using hidden survey questions either.


    Help please!

    Hi Samantha,


    Another option would be to use a Hidden Interest Question Type. With this question type, everyone who answers the survey will automatically be opted in to the interest. Using an interest instead of a group will allow your users to opt out of the interest at a later date.
     

     

    Good point. Thanks! I have now incorporated it into the survey. 

  • Daryl Bunker
    Daryl Bunker
    Eighth Anniversary 25 Likes 10 Comments Photogenic

    Samantha Robertson:

    I set up an e-newsletter sign up survey. It's straight forward - just first name, last name and email. http://support.ocean.org/site/Survey?ACTION_REQUIRED=URI_ACTION_USER_REQUESTS&SURVEY_ID=1361


    Now, I'm trying to create a group based on everyone who responded to the survey. However, it seems as if LO only allows a group to be created if there are certain types of Survey Questions such as "yes/no", "true/false" etc. But I don't need to ask those questions. It doesn't allow me to set up a group using hidden survey questions either.


    Help please!

    Just to add to the already mentioned solutions, if your survey was already live and you received responses, those people won't go into the group that you later assigned. You can always download the survey responses, delete everything except for their email address, and do a manual upload to your group.

Categories