Google Maps not working with RE

Lisa Keathly · March 2018

Is anyone having an issue with addresses not working in Maps? The address is not displaying with a space between the street address and city. It seems to be messing up the search and causing it to freeze.

Ryan Hyde · March 2018

Is this a feature of NXT I'm not aware of (I don't have NXT), or are you exporting info from RE and feeding it into Google Maps? If it's the latter, it might have to do with how you're exporting the info, so epxlain what you're doing and we'll see if there's a better way.

If it's an NXT thing, then hopefully someone else has an idea.

Lisa Keathly · March 2018

I am using the mobile app. When I click on an address displayed in RE it brings up google maps for directions and shows a "Location Not Found" error message. I noticed this doesn't happen if the address has an apartment number. I also noticed that the street address and city don't have a space in between them when the data is brought over to maps. I wonder if this is the issue - but I can't edit the address in the display bar to fix the issue.

This is a new issue on the same phone and account I have used RE on before and is happening company wide.

Ryan Hyde · March 2018

Ah, fascinating.

I don't have any direct experience or expertise with the mobile app, but this sounds like maybe something you should open a help ticket about. I'm sure there are plenty of orgs that rely on this functionality, and it should be something that support staff be made aware of. It sounds like it could be an actual bug in the code.

Phillip Bicknell · April 2018

Has someone, perhaps, edited the Address Block definition?

Google Maps not working with RE

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