Logged out of Raiser's Edge When Innactive

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Gaby Palmadessa
Gaby Palmadessa
Seventh Anniversary Photogenic First Comment Activity: First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
Does anyone know if there's a way to keep RE from constantly logging me out when I'm innactive on it? It'd be great if I could leave it open for longer than it currently allows. Constantly signing in can be a pit of a pain. 


Thanks!
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  • Gaby Palmadessa
    Gaby Palmadessa
    Seventh Anniversary Photogenic First Comment Activity: First Reply
    Thank you so much Joanne! I do have Supervisor rights, but I'll let my team know.
  • JoAnn Strommen
    JoAnn Strommen Community All-Star
    Ancient Membership 2,500 Likes 2500 Comments Photogenic
    Just FYI, the user timeout defaults from BB came as part of the PCI compliance if I remember correctly.  (It's been a long week but I remember when they went in effect and there was some reason for it.) So, while you may lengthen the time before users are logged out, be sure you remain compliant. smiley
  • Joan Perry
    Joan Perry Community All-Star
    Tenth Anniversary 100 Likes 100 Comments Photogenic
    Gaby,

    I have superviosr rights as well. However, we created an alternate login for me to use when the auto-logout would be an issue (running long exports, etc.)

    But as suggested, I have unchecked the option for all non-supervisors.
  • Alicia Barevich
    Alicia Barevich
    Tenth Anniversary 100 Likes 10 Comments Photogenic
    Running long exports is actually not a problem. You will get locked out, but the exports will continue to run. The only thing that I've ever had to use my non-admin login for was for processing the NCOA AddressFinder results.
  • Gaby Palmadessa
    Gaby Palmadessa
    Seventh Anniversary Photogenic First Comment Activity: First Reply

    Smart thinking, thanks for the advice!

     

  • Gaby Palmadessa
    Gaby Palmadessa
    Seventh Anniversary Photogenic First Comment Activity: First Reply
    Good to know, thank you Alicia!

    Alicia Barevich:

    Running long exports is actually not a problem. You will get locked out, but the exports will continue to run. The only thing that I've ever had to use my non-admin login for was for processing the NCOA AddressFinder results.

     

  • Ben Basloe
    Ben Basloe
    Tenth Anniversary First Comment Loyalty Badge Activity: First Reply

    Joanne Felci:

    Gaby,

    This is controlled under Business Rules (in Configuration)


    If you have Supervisor rights you cannot stop this from happening


    A Supervisor can check the box that says "Disable inactivity timeout for all non-Supervisor users" and this will prevent the need to log in after inactivity for all non-Supervisor right users

    It is the simple things that make us most happy, so excited to find this, thank you!

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