credit card processing in batch

Meghann Ryan · January 2018

I just had someone charge two credit cards in batch and I didn't find out until a few days later (when I got the disbursement from BBMS) that the charges didn't go through. Luckily, we still had their credit card information so we recharged them. Has anyone run into this problem or have a solution? It appears like it went through, received no error/decline messages in batch.

Jen Claudy · January 2018

Wasn't there an Authorization or Declined code in Batch/on the Gift Record (after committing the Batch)?

If they had Auth Codes but then were later declined, I think that can happen when the cardholder disputes the charge or when there is a fraud alert placed on the card just after the charge is made. But I'm not an authority on this subject, so I could very easily be wrong!

Michelle Tribe · January 2018

Ditto what Jen said... there have been times when my volunteers or (*gasp*) I forget to run the EFT in the batch, thereby not charging the donors' credit cards. Always look for the Authorization Code!

If you got an authorizaion code but the credit cards WERE NOT charged, then something definitely went wrong and you will need to follow up with Blackbaud folks.

Meghann Ryan · January 2018

Yes we've definitely have the problem where she forgets to run the EFT tranmission files, but that's not the issue this time. I had created a batch template for these cases and the auth code field wasn't in there- I just added it and hopefully that will fix the problem. If empty after processing then she knows something is up.

Although I just looked at other successful transactions processed through batch and they don't have auth codes, but maybe that's because the field wasn't in batch? Doesn't really make sense to me but maybe.

On a side note I just tried to recreate the problem by doing a transaction with our company amex but entering the wrong expiration and both transactions went through, so that's super scary, need to look into our settings in BBMS!

Thank you both for your help, hopefully the problem is fixed.

Meghann Ryan · January 2018

Meghann Ryan:

Yes we've definitely have the problem where she forgets to run the EFT tranmission files, but that's not the issue this time. I had created a batch template for these cases and the auth code field wasn't in there- I just added it and hopefully that will fix the problem. If empty after processing then she knows something is up.

Although I just looked at other successful transactions processed through batch and they don't have auth codes, but maybe that's because the field wasn't in batch? Doesn't really make sense to me but maybe.

On a side note I just tried to recreate the problem by doing a transaction with our company amex but entering the wrong expiration and both transactions went through, so that's super scary, need to look into our settings in BBMS!

Thank you both for your help, hopefully the problem is fixed.

OK! So we just had a real transaction and it went through, auth code filled in and hopefully we're good now!

JoAnn Strommen · January 2018

Whether or not the authorization code field is in the batch should not be a factor in if the gift processes or not. We use BBPS, not BBMS, so wasn't certain how they may process differently but if you look on the gift record the auth code will be there for processed gifts regardless of if the field is in the batch, I pretty sure.

I know one thing that happens here more frequently than I like is that the EFT checkbox doesn't get checked and the gift doesn't process. Just a thought

Meghann Ryan · January 2018

the auth code does show on ones that came in through our website and OLX but definitely not for the ones that were processed through batch, even the ones that were successful. The ones that failed did show up in BBMS as declined so the EFT box was checked. It's just an odd situation I guess but hopefully we've figured a way around it.

Joan Perry · January 2018

Meghann,

I imagine you are not seeing Authorization codes for transactions already process if the field was not in your batch originally.

We have Authorization Code and Rejection code fields in our EFT batches...as you’ve learned it’s helpful to know the transaction result visually.

We have multiple BBMS account to for different funds, so I have learned the hard way to check the Blackbaud Merchant Services Portal to confirm/double check transactions.

- one we also make a note on the batch control report the related fees for that transaction (helps if finance has questions about transactions)

- it also ensures the right BBMS account was processed

if you have access to the BBMS portal it allows you to check approved nd denied transactions.

i like the internal checks & balances it gives us.

Jill Freidmutter · January 2018

Note that the authorization code will begin with a "Y" if it was successful, or an "N" if it is not successful. At least that's how ours works...

Meghann Ryan · January 2018

good to know- thank you! I thought it would just be blank if it didn't go through.

credit card processing in batch

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