Adding Thank You Message to Convio Code Snippets

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Kathleen Fugler
Kathleen Fugler
Eighth Anniversary Photogenic First Comment Facilitator Level 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
I added the convio snippet for registration (first name/last name/email) to grow our email list: www.supportcsm.org/connect


However, when people sign up - they receive an error page.


I reached out to our web developer and the code isn't an issue with our webpage - but Convio. Anyone know how to add a "thank you" page once someone hits submit on these snippets?


Nothing was found in Knowledgebase and Blackbaud Customer Support directed me here.


Thanks!

Kathleen
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  • Ryan OKeefe
    Ryan OKeefe
    Seventh Anniversary 10 Comments Photogenic 5 Likes

    Kathleen Fugler:

    I added the convio snippet for registration (first name/last name/email) to grow our email list: www.supportcsm.org/connect


    However, when people sign up - they receive an error page.


    I reached out to our web developer and the code isn't an issue with our webpage - but Convio. Anyone know how to add a "thank you" page once someone hits submit on these snippets?


    Nothing was found in Knowledgebase and Blackbaud Customer Support directed me here.


    Thanks!

    Kathleen

    Kathleen,


    Within the survey you are using for email signup, there is a step that redirects the user after completion of the survey to a landing page or a follow up survey.  Look at question 11. within the first step of your survey.  This will help you determine where you'd like your users to land, but double check that the survey or landing page is published and available if not you will receive an error page.  

    2a796e60c8a225743902f9bbb94a1b52-huge-su

     

  • Shiloh Fallon
    Shiloh Fallon
    Ancient Membership 10 Comments Photogenic 5 Likes
    Hi Kathleen,


    If you view the source of this page you can see the Luminate survey ID for this form-- it looks like it is 1162. You can find that survey in Luminate under Content --> Surveys.


    <form method="POST" action="http://csm.convio.net/site/Survey"><input type="hidden" name="cons_info_component" id="cons_info_component" value="t"><input type="hidden" name="SURVEY_ID" id="SURVEY_ID" value="1162"><input type="text" name="cons_first_name" id="cons_first_name" value="First Name" onfocus="if(this.value == 'First Name'){this.value='';}" onblur="if(this.value == ''){this.value='First Name';}" size="12" maxlength="50"><input type="text" name="cons_last_name" id="cons_last_name" value="Last Name" onfocus="if(this.value == 'Last Name'){this.value='';}" onblur="if(this.value == ''){this.value='Last Name';}" size="12" maxlength="50" style="margin-left:5px"><br><input type="text" name="cons_email" id="cons_email" value="Email Address" onfocus="if(this.value == 'Email Address'){this.value='';}" onblur="if(this.value == ''){this.value='Email Address';}" size="26" maxlength="255" style="margin-top:4px;margin-bottom:4px;"><br><input type="text" name="cons_zip_code" id="cons_zip_code" value="Zip Code" onfocus="if(this.value == 'Zip Code'){this.value='';}" onblur="if(this.value == ''){this.value='Zip Code';}" size="12" maxlength="40"><span style="display:none"><input type="text" name="denySubmit" id="denySubmit" value="" alt="This field is used to prevent form submission by scripts.">Please leave this field empty</span><input type="submit" name="ACTION_SUBMIT_SURVEY_RESPONSE" id="ACTION_SUBMIT_SURVEY_RESPONSE" value="Submit" class="Button" onclick="return alertEmpties()" style="margin-left:30px"></form>
  • Kathleen Fugler
    Kathleen Fugler
    Eighth Anniversary Photogenic First Comment Facilitator Level 1

    Ryan O'Keefe:

     

    Kathleen Fugler:

    I added the convio snippet for registration (first name/last name/email) to grow our email list: www.supportcsm.org/connect


    However, when people sign up - they receive an error page.


    I reached out to our web developer and the code isn't an issue with our webpage - but Convio. Anyone know how to add a "thank you" page once someone hits submit on these snippets?


    Nothing was found in Knowledgebase and Blackbaud Customer Support directed me here.


    Thanks!

    Kathleen

    Kathleen,


    Within the survey you are using for email signup, there is a step that redirects the user after completion of the survey to a landing page or a follow up survey.  Look at question 11. within the first step of your survey.  This will help you determine where you'd like your users to land, but double check that the survey or landing page is published and available if not you will receive an error page.  

    2a796e60c8a225743902f9bbb94a1b52-huge-su

     

     

    Thank you! This worked.


    Kathleen

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