TIME-SENSITIVE CALL FOR HELP: Trouble Opening RE Events Mobile App

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Sarah Clarke 2
Sarah Clarke 2
Eighth Anniversary Photogenic 5 Likes First Comment
in Blackbaud Raiser's Edge NXT®: General Discussion
When I try to open RE Events Mobile app on our iPads I get the following message: ''the developer of this app needs to update it to work with iOS 11". We have a $500,000 - revenue-raising event this weekend and we've built our registration around checking people in and taking their payments with this app - if RE can't get it updated in time - anyone have any workaround ideas????

According to my IT department, RE developers need to 'flip a couple switches' to get it fixed - I'm working with our account manager but in the meantime..... Wondering if anyone else has had this issue. 


Thanks!!!
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  • Jarod Bonino
    Jarod Bonino
    Tenth Anniversary 500 Likes 100 Comments Photogenic
    Sarah,


    We are hard as work as we speak rebuilding the app to support iOS 11. There is a KB article explaining the current issue that you are describing: https://kb.blackbaud.com/articles/Article/110368


    Unfortunately, until we are able to get a rebuilt version submitted to the iOS app store, there isn't a way to get it to work with iOS 11, however there are other apps experiencing similar issues and there are instructions posted on various tech blogs online walking through a "how-to" for downgrading iOS to 10.3.3. Here is one that may help: https://www.digitaltrends.com/mobile/how-to-downgrade-from-ios-11/


    Sorry about the inconvenience. We'll hopefully have the new version submitted and approved soon for download.



    Thanks,

    Jarod Bonino

    Product Manager, Raiser's Edge

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