Hosting - Cannot connect to raiser's edge

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Mark Zarbailov
Mark Zarbailov
Ancient Membership 10 Comments Photogenic Name Dropper
in Blackbaud Raiser's Edge NXT®: General Discussion
Since 9am we have been trying to connect to RE, but we get messages like "remote desktop services is currently busy."
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  • Eladia Gonzales
    Eladia Gonzales
    Eighth Anniversary Photogenic First Comment

    Mark Zarbailov:

    Since 9am we have been trying to connect to RE, but we get messages like "remote desktop services is currently busy."

    Our foundation is having the same issue with the same error. Wondering if the server is down again.
  • Aaron Rothberg
    Aaron Rothberg
    Eighth Anniversary 500 Likes 100 Comments Name Dropper
    Same here. I was working fine this moring, but now I'm also seeing a Citrix Profile Management Windows Server 2008 R2 screen. Hosting Status page says everything is operational.


     
  • shani traum
    shani traum
    Ninth Anniversary 250 Likes 100 Comments Name Dropper
    Me too - worked earlier.


    Now I get through login #1, but then 2nd RE login appears to load but won't come up.
  • Aaron Rothberg
    Aaron Rothberg
    Eighth Anniversary 500 Likes 100 Comments Name Dropper
    Status page still says everything is operational. They started an Alert for this issue at 10:58 EST and considered it resolved as of 11:22 EST. I'm trying to open a case with them now.
  • Jennica Date
    Jennica Date
    Ninth Anniversary Photogenic First Comment

    Mark Zarbailov:

    Since 9am we have been trying to connect to RE, but we get messages like "remote desktop services is currently busy."

    Some at our organization are experiencing the same issue.
  • Aaron Rothberg
    Aaron Rothberg
    Eighth Anniversary 500 Likes 100 Comments Name Dropper
    Looks like they're on top of it

    fab77cd5487a9a3b253dffb99742ef8e-huge-ou

     
  • Kim Alva
    Kim Alva
    Eighth Anniversary First Comment Loyalty Badge Activity: First Reply

    Mark Zarbailov:

    Since 9am we have been trying to connect to RE, but we get messages like "remote desktop services is currently busy."

    All of my users are having issues with latency issues and errors logging in to RE. Now the hosting status page is not working and says the server is not responding. Are others still having issues?

  • Tami Blair
    Tami Blair
    Seventh Anniversary Photogenic First Comment Facilitator Level 1
    There is a place within Blackbaud that gives updates on outages, but I can't seem to find it today.
  • Candace Chesler
    Candace Chesler
    Ancient Membership 250 Likes 100 Comments Name Dropper
    We started experiencing latency on Tuesday afternoon - continues today. Affecting all of our users on the "Edge" side. Makes our CFO very cranky - since we have a check run this week.
  • Bari Vredeveld
    Bari Vredeveld
    Eighth Anniversary First Comment Activity: First Reply Facilitator Level 1

    Tami Blair:

    There is a place within Blackbaud that gives updates on outages, but I can't seem to find it today.

    Use the Hosting Status tab at the top of this page :)

  • Tami Blair
    Tami Blair
    Seventh Anniversary Photogenic First Comment Facilitator Level 1
    Yes, and we are trying to get attendees entered for an event coming up.  Glad I'm not alone, but it is still frustrating.  I found the site to keep up to date on this.  It's http://status.blackbaud.com/.
  • Holly Herbert
    Holly Herbert Blackbaud Employee
    Ancient Membership 500 Likes 100 Comments Name Dropper
    Hi everyone!


    I'm so sorry you're experiencing issues today. First, I wanted to let you know that I've escalated this thread so your concerns are being shared here at Blackbaud. Second, if you are experiencing issues, you can always access your hosting status from the Community. Click "hosting status" in the tabbed navigation and then click on the green "check hosting status" button.

    33c90d67677ec4a4f4eab0d4786461cd-origina


    Thank you again for sharing. I will continue to share it with the appropriate Blackbaud teams.


    Holly

    Community Manager
  • Annette Miller
    Annette Miller
    Eighth Anniversary Photogenic First Comment Blackbaud Certified
    Same issue here!  I restarted my computer 3 times then finally RE loaded.  Third times the charm :)
  • Chris Krueger
    Chris Krueger
    Tenth Anniversary Photogenic 5 Likes First Comment

    Mark Zarbailov:

    Since 9am we have been trying to connect to RE, but we get messages like "remote desktop services is currently busy."

    Update - Our engineers continue to work diligently to address the error "The remote desktop is busy" some customers may still be receiving while attempting to log in to the application. The next update will be provided in 1 hour. Please continue to reference this page for updates.
    Sep 27, 14:13 EDT


    We have been issues all day

     
  • Roxanne Smith
    Roxanne Smith
    Eighth Anniversary Photogenic 5 Likes First Comment

    Mark Zarbailov:

    Since 9am we have been trying to connect to RE, but we get messages like "remote desktop services is currently busy."

    Yep, looks like it's happening again like in mid- August.  If we're down another week due to Boston server problems, there is going to be some serious discussions within this office on moving to another platform.  With the lack of ANY one-one-one response from Blackbaud to being down for the better part of a week in August, nor hearing of a credit to our account for the lost productivity, the patience is wearing out over here.

  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary 1,000 Likes 1000 Comments Photogenic
    Still struggling here in all my offices across Northern California.  Sigh.

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