emails missing from RE NetCommunity tab

ShawnAlis Cusato · September 2017

Hi all,

After emails are run through BBNC, they show up in RE on each constituent's record on the NetCommunity tab. For a year or so we've had seemingly random emails never appear in RE, or they appear without a date. Has anyone else had this problem? BB said there's nothing they can do.

Thanks.

Anne Herbert · September 2017

We’ve seen this too and sometimes folks get
stuck in the opt-out section and keep reappearing even though they
haven’t opted out.

Jordan Winka 2 · September 2017

Are these all constituent based email lists? If you use imported lists they will not show up on the NetCommunity tab.

Julia Kalinkina · September 2017

ShawnAlis Cusato:

Hi all,

After emails are run through BBNC, they show up in RE on each constituent's record on the NetCommunity tab. For a year or so we've had seemingly random emails never appear in RE, or they appear without a date. Has anyone else had this problem? BB said there's nothing they can do.

Thanks.

We had a similar issue - the number of recipients in RE didn't match the one in BBNC, so some records didn't have emails recorded. And there also were some records without dates. I had a case open with Blackbaud for almost a year, they definitely tried to do something with this, re-synced the whole database a number of times, and it seems working fine now (though I haven't checked our latest eNews yet, haha).

P.S. Just checked. Almost 2,000 records' difference again.

Patrick Manning 2 · September 2017

I had (might still have) an open case with Blackbaud regarding this exact same issue about 3 or 4 years ago with a different organization. Emails not populating in the NetCommunity tab or emails showing up but without dates. To sum up their response - it's a bug in the program, they don't know how to fix it, and they don't plan on trying to figure it out. That last part was my determination when they just stopped responding to my inquiries on the case status.

ShawnAlis Cusato · September 2017

I thank you all for responding. The news is disheartening, though, isn't it. We think we have the opt-out problem, too.

emails missing from RE NetCommunity tab

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