Cannot upload images in Online Express

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Jessica Owens
Jessica Owens
Seventh Anniversary First Comment Facilitator Level 1
in Blackbaud Raiser's Edge NXT®: General Discussion
Hello, 


When I go to upload new images, the server seems to block the access to my computer (I guess?). I cannot get to things on my desktop, although I can navigate to my desktop folder, it doesn't show all my files and an error appears about a system operator. I can add in existing images into an emal that have been uploaded by someone else on our team. 


Thanks
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  • Jen Claudy
    Jen Claudy
    Tenth Anniversary 1,500 Likes 1000 Comments Name Dropper
    You may need a support case on this one.  If others can upload images and you can't, it sounds like specific to your machine or your RE login.
  • roger berg
    roger berg Community All-Star
    Tenth Anniversary 100 Likes 100 Comments Photogenic
    Hi Jessica- are you hosted? and are you using some sort of shared or networked drive? I know in my case the answer to both questions is "yes" and so I have to copy anything on a shared drive into my actual drive on my computer in order to access it - and even then I have to give permission for Citrix to access that drive when asked. It's a security thing where your hosted application cannot or will not connect to a shared drive, only your local drive.


    Does that help?
  • Pam Owens
    Pam Owens
    Eighth Anniversary First Comment Facilitator Level 1 Socialite Level 1

    Jessica Owens:

    Hello, 


    When I go to upload new images, the server seems to block the access to my computer (I guess?). I cannot get to things on my desktop, although I can navigate to my desktop folder, it doesn't show all my files and an error appears about a system operator. I can add in existing images into an emal that have been uploaded by someone else on our team. 


    Thanks

     

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