Errors in RE7
This is the hosted login we use https://login2.blackbaudhosting.com/Citrix/BBH/site/default.aspx
Comments
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We are experiencing similar problems to what occured on Monday. Seeing a lot of feedback on the RE Users Group on Facebook. There are quite a few poed orgs out there.
Steve Walsh
Development Systems Manager
Province of St. Joseph of the Capuchin Order
Detroit0 -
Steve Walsh:
We are experiencing similar problems to what occured on Monday. Seeing a lot of feedback on the RE Users Group on Facebook. There are quite a few poed orgs out there.
Steve Walsh
Development Systems Manager
Province of St. Joseph of the Capuchin Order
DetroitSo is there any indication as to what the problem may be?
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According to BB they are aware that there are issues and having been working on them for a few days now. I may have missed it, but did BB send out an email to make users aware?Jane Ellen Boothe:
Steve Walsh:
We are experiencing similar problems to what occured on Monday. Seeing a lot of feedback on the RE Users Group on Facebook. There are quite a few poed orgs out there.
Steve Walsh
Development Systems Manager
Province of St. Joseph of the Capuchin Order
DetroitSo is there any indication as to what the problem may be?0 -
Jane Ellen Boothe:
According to BB they are aware that there are issues and having been working on them for a few days now. I may have missed it, but did BB send out an email to make users aware?Jane Ellen Boothe:
Steve Walsh:
We are experiencing similar problems to what occured on Monday. Seeing a lot of feedback on the RE Users Group on Facebook. There are quite a few poed orgs out there.
Steve Walsh
Development Systems Manager
Province of St. Joseph of the Capuchin Order
DetroitSo is there any indication as to what the problem may be?They haven't said anything at all, not by email or here on the boards. It took a couple days for the problems to even to show up on the hosting status page. There are long threads on the RE NXT boards too.
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We're having the same discussion in this thread. I called hosting this morning (I've had a case open for latencies in the Boston data center for two-months) and noticed they finally acknowledged the issue around 10:40 this morning.0
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Jane Ellen Boothe:
For the last few days we have been getting errors throughout the day in RE7, which then locks up or forces us to exit and sign back in. Is anyone else experienceing this or know what may be the issue?
This is the hosted login we use https://login2.blackbaudhosting.com/Citrix/BBH/site/default.aspx
We have been having the same issues increased over the past two weeks. We have always had this problem since moving to hosting but the number of incidents reported has increased significantly over the past few weeks. Most of our 50 users have at least one error instance
every day. It's become a huge problem for our work environment.
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Hi Cheryl-
Agreed. They've been sending me the following email (below) about once a week. From the data I've collected and provided them I believe they are having serious routing issues on the edge of their network and last I checked they outsource their infrastructure management to someone else, but they haven't provided me any information other than my weekly update of:Hi Aaron!
I wanted to send you an update on our progress investigating the recurring performance issues in the hosted environment. Our engineers are making progress towards a resolution and we hope to have more details for you as soon as possible. We understand the frustration these issues can cause and we truly appreciate your feedback and patience thus far. We will continue to update you as information or updates become available.
It's also possible they are having other issues such as inefficient load balancing or a myrid of possible server bank issues, but who knows. ¯\\_(ツ)_/¯ The user base is not being told anything other than "we're working on it".
Did I mention my case has been open for two months? Oh, I did? Maybe I'll mention that again. My case has been open for two months.
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Jane Ellen Boothe:
For the last few days we have been getting errors throughout the day in RE7, which then locks up or forces us to exit and sign back in. Is anyone else experienceing this or know what may be the issue?
This is the hosted login we use https://login2.blackbaudhosting.com/Citrix/BBH/site/default.aspxWe are experiencing the same thing - I've also had a case open for about 2 months. Today I was told 'there have been a couple of recent outages within Boston in short succession so it may seem like the issues have been outstanding some time' .
It's causing a lot of friction here as we'd only just got our fundraisers into using the database frequently, and having continued errors is making this so much more difficult to maintain!
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Jane Ellen Boothe:
For the last few days we have been getting errors throughout the day in RE7, which then locks up or forces us to exit and sign back in. Is anyone else experienceing this or know what may be the issue?
This is the hosted login we use https://login2.blackbaudhosting.com/Citrix/BBH/site/default.aspx
Thanks for the post. I am not sure what the issue/s is/are, but we have also been experiencing different types of errors that sometimes necessitate rebooting; all since the afternoon of Tuesday, August 15 through today, Wednesday, August 16 (EST). Have included screen shots (below) of a handful of the error messages in case Blackbaud Support is visiting this thread.
Fingers crossed,
Carol Sardo
*********************
Carol A. Sardo
Advancement Associate
Harvard Catholic Center
29 Mount Auburn Street
Cambridge, MA 02138
617-491-8400 X 328
csardo@harvardcatholic.org
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Carol Sardo:
Jane Ellen Boothe:
For the last few days we have been getting errors throughout the day in RE7, which then locks up or forces us to exit and sign back in. Is anyone else experienceing this or know what may be the issue?
This is the hosted login we use https://login2.blackbaudhosting.com/Citrix/BBH/site/default.aspx
Thanks for the post. I am not sure what the issue/s is/are, but we have also been experiencing different types of errors that sometimes necessitate rebooting; all since the afternoon of Tuesday, August 15 through today, Wednesday, August 16 (EST). Have included screen shots (below) of a handful of the error messages in case Blackbaud Support is visiting this thread.
Fingers crossed,
Carol Sardo
*********************
Carol A. Sardo
Advancement Associate
Harvard Catholic Center
29 Mount Auburn Street
Cambridge, MA 02138
617-491-8400 X 328
csardo@harvardcatholic.org
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Hi everyone,
I am so sorry you're experiencing latency issues. Rest assured that I have been actively listening to this discussion thread and have been diligently escalating everything you share here with appropriate leadership within Blackbaud. In the meantime, we continue to push updates to our hosting status page. As I learn more, I will continue to update this thread. If you continue to experience issues that are not reflected on the hosting status page, please post them here and I will continue to update leadership with your feedback.
Thank you,
Holly
Community Manager0 -
Thank you for the update, Holly.
Looking forward to future updates and/or resolution.
Good luck,
Carol Sardo
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Holly Herbert:
Hi everyone,
I am so sorry you're experiencing latency issues. Rest assured that I have been actively listening to this discussion thread and have been diligently escalating everything you share here with appropriate leadership within Blackbaud. In the meantime, we continue to push updates to our hosting status page. As I learn more, I will continue to update this thread. If you continue to experience issues that are not reflected on the hosting status page, please post them here and I will continue to update leadership with your feedback.
Thank you,
Holly
Community ManagerThank you for the update Holly. Any idea when things might improve? We've been experiencing problems since Monday and today I've been able to access and work in RE for maybe 30 minutes total. This is beyond frustrating as all of my work is done in RE.
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Michelle Gundrum:
Thank you for the update Holly. Any idea when things might improve? We've been experiencing problems since Monday and today I've been able to access and work in RE for maybe 30 minutes total. This is beyond frustrating as all of my work is done in RE.Hi Michelle,
Unfortunately I don't have an update on when this issue will be resolved. As soon as I know more, I will share that here.
Thank you for your patience.
Holly
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Good morning everyone! We have communicated with all clients impacted by the issue in our Boston data center. I will continue to share the feedback and updates you have been sharing here with the team directly managing this issue, including members of our leadership team.
Continue referring to the hosting status page as the best source of information regarding this issue.
Thank you again for your patience and partnership. If I receive further updates I will, of course, share them with you.0 -
THANK YOU!!!!!!!!!!!
Glad all is fixed…fingers crossed moving forward,
Carol Sardo
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Carol Sardo:
THANK YOU!!!!!!!!!!!
Glad all is fixed…fingers crossed moving forward,
Carol Sardo
Is everything working for you now Carol? We are still in a state of unproductivity.
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Holly,
We have been experiencing these issues and I have only been able to log on for a total of 3 hours yesterday and today, and yet have received zero communication from Blackbaud regarding a problem and we are hosted out of the Boston location. How do find out why there is a lack of communication to us on Blackaud's end? I shouldn't have to scour websites and forums for an update/explanation on an issue.
Thanks,
Kendra
Holly Herbert:
Good morning everyone! We have communicated with all clients impacted by the issue in our Boston data center. I will continue to share the feedback and updates you have been sharing here with the team directly managing this issue, including members of our leadership team.
Continue referring to the hosting status page as the best source of information regarding this issue.
Thank you again for your patience and partnership. If I receive further updates I will, of course, share them with you.
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Just as an update, we are still experiencing
issues – I’ve updated our ticket, but we can’t generate profile
reports and some individuals cannot login still. So
unfortunately, all is not good in Boston yet…0 -
Sorry Holly...I’ve not been signed into RE all morning (working on our website).
I will try to log in and do a few things in RE, and send you a quick update.
Thanks for reaching out and continued good luck with fix,
Carol
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Hi, I was able to get in yesterday but neither of my colleagues could until about 2 PM PDT. Now this am, I am unable to log into RE at all. I have a volunteer schedculed to come in tomorrow for data entry - is there any ETA or should I tell her to stay home until next week?
Thanks.
ConnieHi Michelle,
Unfortunately I don't have an update on when this issue will be resolved. As soon as I know more, I will share that here.
Thank you for your patience.
Holly
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Holly Herbert:
Michelle Gundrum:
Thank you for the update Holly. Any idea when things might improve? We've been experiencing problems since Monday and today I've been able to access and work in RE for maybe 30 minutes total. This is beyond frustrating as all of my work is done in RE.Hi Michelle,
Unfortunately I don't have an update on when this issue will be resolved. As soon as I know more, I will share that here.
Thank you for your patience.
HollyIs there documentation we need to complete to access the downtime service credit, or (since this is such a widespread issue) is Blackbaud tracking downtime?
(re: https://www.blackbaud.com/files/maint/HostingSaaSDescription.pdf?fref=gc)
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We have our largest fundraiser this weekend and we've been kicked in and out all week and now I can't even get on. Very frustrating for this to be taking so long to fix! And I personally feel that Blackbaud instead of answering complaints in the discussion should be emailing their subscribers and letting us know what's going on.
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Pam Powell:
We have our largest fundraiser this weekend and we've been kicked in and out all week and now I can't even get on. Very frustrating for this to be taking so long to fix! And I personally feel that Blackbaud instead of answering complaints in the discussion should be emailing their subscribers and letting us know what's going on. Hi Pam,
I'm so sorry. We have communicated with every client who was impacted by these issues (as of yesteday evening). I will escalate your message to the managing team and make sure they are aware of your continuing outages.
Holly
Community Manager
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I wish this would get fixed. I can't even get in today.0
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Hi Holly, I didn't receive an email that I remember. But updates would be nice since this has been going on for a week now. Maybe I missed the email because so many are voicing their concerns through the discussion channel.0
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I know I haven't received anything.0
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Keep an eye on the Hosting Services Status Page. It's updated hourly. Your best resource for updated info.
https://www.blackbaud.com/profile/ahsstatus.aspx/
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John Cioni:
Keep an eye on the Hosting Services Status Page. It's updated hourly. Your best resource for updated info.
https://www.blackbaud.com/profile/ahsstatus.aspx/
Is the detail in the screenshot here available only to hosted customers? We are not hosted at present, and when I pull up that page, I get only green checkmarks.
We were scheduled to begin the migration process this morning to hosted RE and RE NXT, but were notified yesterday afternoon that this would be postponed, and have not yet been given a new date. Our implementation coordinator has been trying to be helpful, but given the issues here and in other threads both about the ongoing problems at the Boston data center, and also the lack of high-level communication about it from Blackbaud, we're beginning to weigh the pros and cons of going forward on this.0 -
This is an old thread I'm replying to, but we are experiencing some odd behaviours in RE out of the Boston Data center - e.g. exports now saying they have too many fields that worked just fine earlier, folks being booted out of the system, etc.
Is anyone else having any issues that is hosted in Boston? I checked the status page and don't see any issues reported.
Thanks0
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