Hosting Down- Aug 15 9:30 EST

Options
2»

Comments

  • Holly Herbert
    Holly Herbert Blackbaud Employee
    Ancient Membership 500 Likes 100 Comments Name Dropper

    Karen Stuhlfeier:

     Does Blackbaud really realize that we've only been able to get a fraction of the work done this week that we should get done? I can't get into it at all anymore and I believe that the work I was doing when I just got shut out of it is lost.- it's not just latency issues. 

     

    Karen,


    Yes, we are aware that the issues you are experiencing this week go beyond a simple latency. That's my fault for using a generic term to try to represent everything you're experiencing. I'm sorry if it seemed like I was downplaying it. Look for a private message from me shortly for more detailed questions about the work you were doing prior to these issues. 


    Thanks,


    Holly

  • Michelle Gundrum 3
    Michelle Gundrum 3
    Eighth Anniversary 25 Likes 10 Comments Photogenic

    Karen Stuhlfeier:

    Yes, logging off and signing back in seems to work - but it's really a pain when you're in the middle of working on something.

     

    Unfortunately, logging off and signing back in doesn't work for me. I log out and can't get back in. I just get a myriad of error messages when I try to launch RE again. sad

  • John Cioni
    John Cioni
    Ninth Anniversary 10 Comments Photogenic Name Dropper
    Same here. Lately I've been getting this:

    fc94bd7b7fee9b01ba352b91e88b26a7-huge-ca

     

    Michelle Gundrum:

    Karen Stuhlfeier:

    Yes, logging off and signing back in seems to work - but it's really a pain when you're in the middle of working on something.

     

    Unfortunately, logging off and signing back in doesn't work for me. I log out and can't get back in. I just get a myriad of error messages when I try to launch RE again. sad

     

     

  • Jessica Heinze
    Jessica Heinze
    Eighth Anniversary 5 Likes First Comment Facilitator Level 1
    YES! I was in the middle of a 120K import and it came up with an error message saying I couldn't phone a friend and that is was a defining class issue and then hit me with two more messages about servers and run-time errors!!! It had been working on that import for 6hrs!!!!!!!! LOL it will be what it will be... :) 
  • Mark Zarbailov
    Mark Zarbailov
    Ancient Membership 10 Comments Photogenic Name Dropper

    John Cioni:

    Same here. Lately I've been getting this:

    fc94bd7b7fee9b01ba352b91e88b26a7-huge-ca

     

     Wow. This may mean that domain controller has been corrupted. It is not easy to do a simple restore, since all Boston users are on the same domain. It seems that Blackbaud does not have a good disaster recovery plan.

  • Holly Herbert
    Holly Herbert Blackbaud Employee
    Ancient Membership 500 Likes 100 Comments Name Dropper
    Good morning everyone! We have communicated with all clients impacted by the issue in our Boston data center. I will continue to share the feedback and updates you have been sharing here with the team directly managing this issue, including members of our leadership team.


    Continue referring to the hosting status page as the best source of information regarding this issue.


    Thank you again for your patience and partnership. If I receive further updates I will, of course, share them with you.
  • Stacy Dubuc
    Stacy Dubuc
    Ancient Membership 10 Comments Photogenic

    Holly Herbert:

    Good morning everyone! We have communicated with all clients impacted by the issue in our Boston data center. I will continue to share the feedback and updates you have been sharing here with the team directly managing this issue, including members of our leadership team.


    Continue referring to the hosting status page as the best source of information regarding this issue.


    Thank you again for your patience and partnership. If I receive further updates I will, of course, share them with you.

    When was this email sent? I do not recall seeing anything and I would love to forward it to staff who are begging for information. Thanks!

  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary 1,000 Likes 1000 Comments Photogenic

    Stacy Dubuc:

     

    Holly Herbert:

    Good morning everyone! We have communicated with all clients impacted by the issue in our Boston data center. I will continue to share the feedback and updates you have been sharing here with the team directly managing this issue, including members of our leadership team.


    Continue referring to the hosting status page as the best source of information regarding this issue.


    Thank you again for your patience and partnership. If I receive further updates I will, of course, share them with you.

    When was this email sent? I do not recall seeing anything and I would love to forward it to staff who are begging for information. Thanks!

     

    Stacy - mine came at 5pm yesterday, Pacific time.  Maybe it's in your SPAM folder/box?

Categories