Test Messages Not Working in OLX

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rhonda morin
rhonda morin
Ninth Anniversary Photogenic First Comment Facilitator Level 1
in Blackbaud Raiser's Edge NXT®: General Discussion
For the past two days (July 27 & 28, 2017) the test message function in OLX has not worked for us at Clark College Foundation. Even though the Online Express Email screen shows a time stamp that it was sent, I did not receive any messages in my inbox, spam or trash box. I have checked with our IT dept. and they see no indication that such messages were delivered. Anyone else having this issue?
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  • Hannah Daz
    Hannah Daz
    Ancient Membership 10 Comments Photogenic 5 Likes
    Hi, Rhonda!

     
    It looks like the RSVP today: Serve with Love email draft has an invalid character. The invalid character is located in the line that says, restaurant chains in the region. The first 40 people or couples. 
    bf2818d319e3df345dc5ef3a0674e735-huge-20
    If you delete the special character from the email draft and click “Save”, the email should successfully send.

    If you have further questions please don't hesitate to contact Support and the next-available analyst would be more than happy to assist you.


    Thank you!

     
    Hannah Diaz, bCRE-Pro
    Product Support Lead – The Raiser’s Edge & Online Express  
     
  • rhonda morin
    rhonda morin
    Ninth Anniversary Photogenic First Comment Facilitator Level 1

    Thanks. Fixed it
    (I think) and resent a test, but still nothing.

     

    Rhonda
    Morin

    360.992.2705

    rmorin@clark.edu |
    clarkcollegefoundation.org

     





  • rhonda morin
    rhonda morin
    Ninth Anniversary Photogenic First Comment Facilitator Level 1

    Hannah,


    The second try with this test message after removing that item still does not show up. I guess it's possible there are other items in the text I cannot see that are creating problems. In fact, I could not "see" that original character in the body of the message on my end. Can you "see" anything else in the RSVP today: Serve with Love message?


    Rhonda



    Hannah Diaz    :
    Hi, Rhonda!

     
    It looks like the RSVP today: Serve with Love email draft has an invalid character. The invalid character is located in the line that says, restaurant chains in the region. The first 40 people or couples. 
    bf2818d319e3df345dc5ef3a0674e735-huge-20
    If you delete the special character from the email draft and click “Save”, the email should successfully send.

    If you have further questions please don't hesitate to contact Support and the next-available analyst would be more than happy to assist you.


    Thank you!

     

    Hannah Diaz, bCRE-Pro
    Product Support Lead – The Raiser’s Edge & Online Express  
     
     

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