spam assassin results changed?

Alicia Searfoss · June 2017

We always check the spam assassin errors. They seem to have changed recently, like "no relays" or "no received". There's not typically points associated to many of them and the emails seem to deliver fine, so my inclination is just to ignore them. Is anyone doing anything different?

Thanks,

Alicia

Philip Nawrocki · June 2017

Hi Alicia,

We are experiencing this as well. I opened a case with support and they are going to get back to me.

I wil update this post once I get an update.

Our e-mails are delivering fine as well.

Thanks,

Phil

Ryan O'Keefe · June 2017

Alicia Searfoss:

We always check the spam assassin errors. They seem to have changed recently, like "no relays" or "no received". There's not typically points associated to many of them and the emails seem to deliver fine, so my inclination is just to ignore them. Is anyone doing anything different?

Thanks,

Alicia

Alicia,

We recently upgraded the spam assassin version to latest updates which means there are new rules and results. This is to be more in line with current day email trends and if you are seeing issues with the results, please file a support ticket so we can triage and correct.

Philip Nawrocki · June 2017

It would be great to see this in the release notes or mentioned somewhere so we know it has been upgraded. Or at least that it was coming.

https://www.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm#Luminate_Online/current.htm

No mention

An no mention via a "Blackbaud Hosting Services' message.

Alicia, I still haven't heard anything on my case.

Thanks,

Phil

Alicia Searfoss · June 2017

Thanks, Phil - I agree. I'm not seeing anything major, so I'll just wait to hear what you get back from support. Thank so much!

Colleen Gutierrez · June 2017

Hello - We've gotten the 17.3.2 release notes (link above) updated to reflect the recent updates to the spam checker tool, SpamAssassin. For more information, please see Spam Check Report.

Just let us know if we can improve it in any way, and thanks.

Philip Nawrocki · July 2017

Thanks for updating Colleen, but it seems like that SpamAssasin changes are already implemented(per Ryan's comment below), even though I received a notice Friday that "Your Luminate Online site has been scheduled to be upgraded to version 17.3.2 overnight on Wednesday, July 5th, 2017 into the early morning on Thursday, July 6th, 2017".

That is the confusing part...

Thanks,

Phil

John Miller 3 · July 2017

Philip Nawrocki:

Thanks for updating Colleen, but it seems like that SpamAssasin changes are already implemented(per Ryan's comment below), even though I received a notice Friday that "Your Luminate Online site has been scheduled to be upgraded to version 17.3.2 overnight on Wednesday, July 5th, 2017 into the early morning on Thursday, July 6th, 2017".

That is the confusing part...

Thanks,

Phil

Hi Phil, Alicia -

There was an update that was made in advance of the release to connect to the newest version of SpamAssassin, and as a part of that change we are now seeing the two results that you describe (NO_RELAYS,NO_RECEIVED). These two results are specific to SpamAssassin's checks that are made at the time an email is received (i.e. it isn't useful when we check the email before it is sent). What Luminate Online does is just to check against the content of the message, so those two results can be ignored. We will remove these two results soon, but any other results you see in the spam checker should be valid.

-John

spam assassin results changed?

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