word press rejecting OLX form javascript

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Larry Garretson
Larry Garretson
Eighth Anniversary Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
Help BB community.  Trying to embed our first OLX form in a page on our WP site.  I've followed the prescribed steps.  Installed the plugin (Raw HTML0 that allows the code to be embedded - it's there on the page form.  I've disabled another plugin that might conflict. Tried it several times - including with no other image, text, or even page title text.  I've done exactly as described, but when I click Upload to send the page, WP just hangs and spins, and eventually returns "page did not load" "data not sent"


Anyone ever encounter this?  Chat support did not have an immediate answer. They've created a case, but we really need to get this up.  


Insights?


Thanks 

LG
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  • Erin Kraft
    Erin Kraft
    Eighth Anniversary 10 Comments Photogenic 5 Likes

    Larry Garretson:

    Help BB community.  Trying to embed our first OLX form in a page on our WP site.  I've followed the prescribed steps.  Installed the plugin (Raw HTML0 that allows the code to be embedded - it's there on the page form.  I've disabled another plugin that might conflict. Tried it several times - including with no other image, text, or even page title text.  I've done exactly as described, but when I click Upload to send the page, WP just hangs and spins, and eventually returns "page did not load" "data not sent"


    Anyone ever encounter this?  Chat support did not have an immediate answer. They've created a case, but we really need to get this up.  


    Insights?


    Thanks 

    LG



    Hi Larry,


    By default, blackbauds forms provide a https url through blackbaud hosting. However, if youre adding additonal forms and images that are NOT https, mixed-media can sometimes cause wordpress to fail to load. https://managewp.com/wordpress-ssl-settings-and-how-to-resolve-mixed-content-warnings


    You should also double check to make sure Wordpress is not altering the Javascript you are getting out of OLX. To be clear, you can grab the JS by clicking the form info higlighted on the image here

    : 6c5d922f1fc3f6aa49f5b568f36d8461-huge-em


    I'm not sure if you've tried, but the page below will walk you through how to check if your script is the same as it shows in OLX or if Wordpress is somehow altering the form:

    https://knowledge.hubspot.com/articles/kcs_article/forms/why-is-my-embedded-form-not-working-on-my-wordpress-page


    hope this helps!

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