Job Description - Database administrator and operator

Position: Database & Technology Services Coordinator
Reports to: Director, Database Services/Manager
Department: Business Solutions and IT Solutions

KEY ACCOUNTABILITIES
Data Imports and Database Maintenance
· Prepare, reconcile, and import data files from various sources into the ORG's various databases
· Execute regular pre-set routine checks and validations on the ORG's integrated database
· Perform database clean up duties (including merging donor records, correcting data entries, looking for missing information, and ensuring data adheres to pre-set standards)

Reports and Lists Generation
· Generate monthly reports for data validation and area allocation purposes
· Generate pre-scheduled reports for accounting and database reconciliation
· Perform routine house mailing queries and provide the necessary lists based on set schedules
· Assist Manager, Database with queries, reports, and project related work when necessary

General Technology Services Support
· Triage and prioritize support tickets based on pre-determined service level and/or operational agreements
· Investigate, solve, and/or determine mediations for incidents (technical, applications, database) at the Tier 1 level
· Provide support for access right requests and other general requests based on pre-determined procedures
· Escalate issues to specialized teams (database, technical, application, vendors, and/or

business partner teams), and inform necessary Executives of major issues in a timely

manner
· Provide excellent customer service, including stewarding all customers (internal or

external) on support tickets from start to close

Administration Duties

· Train and/or supervise volunteers to assist with duties where necessary
· Provide backup for support team members

QUALIFICATIONS

· Post-secondary education preferred
· Experience in database and CRM support related jobs, especially working knowledge of Raiser’s Edge
· Solid knowledge of Microsoft Office Suite, especially MS Access and MS Excel
· Accuracy and attention to detail
· Willingness to learn
· Good communications skills, both oral and written, particularly through email
· Excellent problem solving skills
· Must be self-starting and team-oriented, and must contribute to the achievement of

departmental goals/objectives
· Ability to exercise a high level of sensitivity and tact
· Highly organized, good time management skills
· Working knowledge with CMS platforms like Luminate Online would be an asset