self service password reset - admin accounts

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Dennis Ladnier
Dennis Ladnier
Eighth Anniversary 25 Likes 10 Comments Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Does anyone know of a way or have created a way to provide self-service password resets for admin accounts - basically, have the admin user type in their e-mail address and the password reset e-mail is sent to them?  Thanks
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  • Brian Mucha
    Brian Mucha
    Ancient Membership 2500 Comments 250 Likes Name Dropper
    Pretty sure there is no way to do this. If no internal staff are around I think you can chat with support to have the reset email sent.
  • Jeremy Reynolds
    Jeremy Reynolds
    Ancient Membership 100 Comments 25 Likes Name Dropper

    dennis ladnier:

    Does anyone know of a way or have created a way to provide self-service password resets for admin accounts - basically, have the admin user type in their e-mail address and the password reset e-mail is sent to them?  Thanks

    I think this should actually work from your regular password reset page.

    https://secure3.convio.net/your_org_here/site/UserLogin?CMD=ForgotPassword (or secure2, if that's what your instance is installed to). Just checked it on ours, and it seemed to work.

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