Auto-populate creating incorrect donation amounts

robert badley:

Megan Falk:

Hello,


We are having trouble with our donation forms. When constituents use our "other" donation option and the "same as donor information" radio button, phone numbers are overriding the donation value entered by the constituent. Our constituents can't see this from the front-end but is found in our merchant services. Has anyone else had this issue? Could it be caused by our current script on the page for the button?


<style>

#billing_info_same_as_donor_row{display: none;}

</style>


<div class="form-row form-checkbox">

 <div class="form-content">

   <input type="checkbox" id="gFLBilling" name="gFLBilling"> Billing information is the same as donor information

 </div>


</div>


<script>

$(document).ready(function(){

  $("#gFLBilling").click(function(){

   if($("#gFLBilling").prop('checked') == true){

     console.log("Billing Info Same");


     if($("#organization_donation_radio_true").prop('checked') == true){

      $("#billing_first_namename").val($("#joint_donor_first_namename").val());

     $("#billing_last_namename").val($("#joint_donor_last_namename").val());

     $("#billing_addr_street1name").val($("#donor_addr_street1name").val());

     $("#billing_addr_cityname").val($("#donor_addr_cityname").val());

     $("#billing_addr_zipname").val($("#donor_addr_zipname").val());

     $("#billing_addr_state").val($("#donor_addr_state").val());

     $("#billing_info_same_as_donorname").prop('checked') == true;

     } else{

      $("#billing_first_namename").val($("#donor_first_namename").val());

      $("#billing_last_namename").val($("#donor_last_namename").val());

      $("#billing_addr_street1name").val($("#donor_addr_street1name").val());

      $("#billing_addr_cityname").val($("#donor_addr_cityname").val());

      $("#billing_addr_zipname").val($("#donor_addr_zipname").val());

      $("#billing_addr_state").val($("#donor_addr_state").val());

      $("#billing_info_same_as_donorname").prop('checked') == true;


     }

   }

   else if ($("#gFLBilling").prop('checked') == false){

     console.log("Billing Info Diff");

     $("#billing_first_namename").val("");

     $("#billing_last_namename").val("");

     $("#billing_addr_street1name").val("");

     $("#billing_addr_cityname").val("");

     $("#billing_addr_zipname").val("");

     $("#billing_addr_state").val("");

     $("#billing_info_same_as_donorname").prop('checked') ==  false;

   }

  });

});

</script>

Megan

We have had that same problem at WWF-Canada. It seems to us that it happens when people use Chrome browser. We have not had any reports of the problem from users of IE or Firefox although that might just be coincidence. We found that most often it was picking up either the year of birth or some other combination of numbers from donors date of birth details. We got a few $1900+ donations from very surprised donors!!


Blackbaud have not been able to come up with a resolution to the problem and say that it really is a Google issue. They say that even if they were to figure out a fix Google could at any time make changes to the autofill function that could negate the fix. At this point we have not been able to come up with any definitive solution.


Robert